Upgrade Wizard fails from 7.11.18 to 7.12.8 – Missing sugar_version.php and 65x_to__mysql.sql

📦 Install & Upgrade Help
1

Hi everyone,

I’m trying to upgrade a SuiteCRM instance from 7.11.18 to 7.12.8 using the Upgrade Wizard, with the intention to later upgrade to 7.14.4 (knowing it requires PHP 8.1).

However, when I reach the execution step of the upgrade process, it fails with these errors in the upgradeWizard.log file:

[UpgradeWizard] - Running SQL file /bitnami/suitecrm/cache/upgrades/temp/3wOniI/scripts/65x_to__mysql.sql
[UpgradeWizard] - *** ERROR: Schema change script [/bitnami/suitecrm/cache/upgrades/temp/3wOniI/scripts/65x_to__mysql.sql] could not be found!
...
[UpgradeWizard] - *** ERROR: no sugar_version.php file location found! - cannot complete upgrade...

Additional Info:

  • Upgrade package: SuiteCRM-Upgrade-7.11.x-to-7.12.8.zip from the official website.
  • Environment: Bitnami stack (Apache 2.4.46, PHP 7.3.27, MySQL).
  • The sugar_version.php file wasn’t updated — it still shows version 6.5.25.
  • The file 65x_to__mysql.sql does not exist in /cache/upgrades/temp/..., which is odd because this is not a 6.5.x upgrade.
  • The frontend shows a 500 Internal Server Error right after “adding modules”.

Things I’ve tried:

  • Verified file and folder permissions.
  • Tried a fresh download of the upgrade package.

Has anyone else faced this issue?
Could it be that the Upgrade Wizard is incorrectly expecting a 6.5.x schema file?

Any help on how to complete or fix the upgrade would be greatly appreciated.

Thanks in advance!

2

Check out the following links:

  1. Upgrade from 7.11.12 to 7.12 does not work · Issue #9592 · salesagility/SuiteCRM · GitHub

  2. Unable to upgrade to 7.11.1 - #5 by chamullo

  3. Steps to Upgrade SuiteCRM 7.11.13 to 7.14.6

  4. How to upgrade your SuiteCRM installation - PlotHost

  5. Upgrade from 7.11.18 to 7.11.22 fails and breaks the frontend and login!

  6. 7.11.10 to 7.11.12 upgrade wizard immediate 500 Error - #16 by dsoden