Suitecrm7.14.0 server not starting after i have change the ip address

[ricsson]

Hello All !
I’m new on Suitecrm after installing all working well .
I change the IP fort the network card and now the server refuse to start when i click on start .
In asterisk cli , the suitecrm manager is not connected . Can somebody please help me ??
Thks

[rsp]

Could you please explain more? What all steps you took? Attached screenshots if possible. Thanks!

Try below links:

Change of the IP Address of my site

Hello All, I had to change the IP of my server and I basically changed the IP on my browser and everything works almost fine… when I check a user proflle I see… Publish at my location: http://10.10.20.109/suitecrm/vca… Search location: http://10.10.20.109/suitecrm/… iCal integration URL: Information http://10.10.20.109/suitecrm/ical_… 10.10.20.109 is the old IP Address…the new one is 10.10.20.29 How could I change the IPAdress for this settings ? Thank you all!

How to change suitcrm from one ip to another ip

Hi, I have installed suiteCRM in one server called “11.22.33.44/suitCRM/index.php” and “11.22.33.44/phpMyAdmin” and database name is “suiteCRM”.it is working fine and i have done so many changes in that folder(suitCRM) .now I need to move this “suitCRM” to “55.66.77.88” how can i do this one . to do this which pages I need to change . If it is possible kindly help on it . Thanks

[ricsson]

Thks for your quick reply !
to make it short ; Ip 192.168.1.26 need to change to 192.168.53.111
on the network card this will be the new static IP ; in config.php il have replace in site url and Host .
that’s exactly what ii have done . But the server is not starting

[rsp]

‘the server is not starting’ - Do you mean your apache2/nginx server is not running?

You may have to change IP address in server conf file too.

[ricsson]

No the appache 2 is running well but the service ( asterisk server )
if you login as admin then go to ( admin- scroldown and choose configuration)
In the image when i click on start the client steel offline

[rsp]

Sorry, I don’t have any idea about Asterisk Server.

You could check browser console or maybe sugarcrm log file to check error messages.

[ricsson]

The Log say fail to connect . nothing else .
You may have to change IP address in server conf file too ( do you mean in config.php?) if your answer is yes then i have already change .
Sorry, I don’t have any idea about Asterisk Server. I’m in Suitecrm and the file is asterisk integration . that make asterisk to communicate with Suitecrm.

[rsp]

At this point, I could only think about an issue with port. See ports are open and listening on your ubuntu machine.

How can I open some ports on Ubuntu?

[rsp]

Check support tab on page:

Installation Guide | Asterisk Integration With SuiteCRM

Requirements:

Requirements | Asterisk Integration With SuiteCRM

Admin guide:

Admin Guide | Asterisk Integration With SuiteCRM

Compatibility:
https://store.suitecrm.com/addons/asterisk-integration-with-suitecrm/compatibility

[ricsson]

Many thks for your help .
finaly i found the issue . to change the IP you nee to edit and change it in the files listed here
1-config.php ;2- configuration.json and 3-status.json

[rsp]

Yey! I am happy that it is working for you now.

To change the IP address, we need to edit below listed files:

1. config.php
2. configuration.json
3. status.json

[pgr]

What are the paths to those files?

Two of them, I never heard about them…

[rsp]

Even I know just about config.php which could be found at root folder of Suitecrm.

@ricsson, could you please provide path of files and lines that you edited.

[ricsson]

this are the path those files .
/var/www/html/suitecrm/modules/AsteriskIntegration/configuration.json

/var/www/html/suitecrm/install/status.json

/var/www/html/suitecrm/config.php

[amit86]

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