Hello to all,
we evaluate suitecrm and came across this problem in v.7.11.18.
Searching for a solution I finally found this thread and can confirm the problem is still there as described above by Marc-Alexandre and stratcorps.
Our goal is simple:
One sales team that has access to a shared group email box sales@…
A support team that has access to a shared group email box support@… and which is using the AOP for dealing with the cases.
In addition the sales users have all a personal account.
I thought this is a common basic starter configuration, but failed to configure it.
As admin I can access any of the incomming group e-mails.
If I try to assign them (as admin) to individual users in the folder management window (select one or many and click done) . I get a confirmation “The settings have been saved”.
But just reopening the folder management window I see they are not saved.
@ Mac-Rae: That’s at least how I understand you instruction from Dec. 2019.
Please excuse my ignorance, if I asked the obvious and please give me an advice how to deal with this.
With best regards
Dieter