Error 500 when i try to export or download reports


I get error 500 whenever i try to download or export reports. What is causing this issue and what info i need to provide??

Mon KH


Think we need some more info!

  • What version of SuiteCRM are you on?
  • What version of PHP are you using?
  • What sort of hosting are you using? ( Linux-based(ie: cPanel) / Windows-based (ie: IIS)/ Localhost )
  • Have you checked either the SuiteCRM.log or PHP error logs? Do anything of note appear in those?
    (500 errors are typically server-side, so depending on your web server, you might be able to look into Server error logs too)
  • How many records are you trying to export? Is it a large number?
    If so, it might just be a timeout error, and can be resolved by changing some php.ini values
  • Do you get this error anywhere else in the system? Or on other reports?

Iā€™d found a few threads wherein some users detail the same issue, with some proposed solutions
(Such as changing php.ini values)

Might be worth looking through these?

Let us know how you get on!

1 Like

It solved my issue. Thank you very much.