Error 500 when i try to export or download reports

Hi,

I get error 500 whenever i try to download or export reports. What is causing this issue and what info i need to provide??

Mon KH

Hey,

Think we need some more info!

  • What version of SuiteCRM are you on?
  • What version of PHP are you using?
  • What sort of hosting are you using? ( Linux-based(ie: cPanel) / Windows-based (ie: IIS)/ Localhost )
  • Have you checked either the SuiteCRM.log or PHP error logs? Do anything of note appear in those?
    (500 errors are typically server-side, so depending on your web server, you might be able to look into Server error logs too)
  • How many records are you trying to export? Is it a large number?
    If so, it might just be a timeout error, and can be resolved by changing some php.ini values
  • Do you get this error anywhere else in the system? Or on other reports?

Iā€™d found a few threads wherein some users detail the same issue, with some proposed solutions
(Such as changing php.ini values)

Might be worth looking through these?

https://community.suitecrm.com/t/error-when-exporting-report-results/60219
https://community.suitecrm.com/t/500-error-and-timing-out-on-import-and-mass-update/19082
https://community.suitecrm.com/t/error-exporting-reports-on-7-8-31/69949

Let us know how you get on!

1 Like

It solved my issue. Thank you very much.