Email templates only plain text?

English Language - Forum
1

So I sort of surprised that there is not an option to use HMTL code to create the email templates. Is this really no way to use anything other than plain text? :scream:

image
image1121Ɨ708 91.3 KB

Without the option to use HTML the whole email template function seems pretty useless in my opinion.

I hope someone here can enlighten me on this subject and if there is anything you can do about it. :smirk:

Thanks in advance.
PowerQuest

2

Anyone here that could help please? :angel:

Thanks again.
PowerQuest

3

@PowerQuest

Something broke in your SuiteCRM. Look at the picture.

Š”Š½ŠøŠ¼Š¾Šŗ эŠŗрŠ°Š½Š° 2021-05-20 Š² 22.02.02
Š”Š½ŠøŠ¼Š¾Šŗ эŠŗрŠ°Š½Š° 2021-05-20 Š² 22.02.022684Ɨ1562 362 KB

4

Hmm that is weird @p.konetskiy .
It doesnā€™t look like anything like that on my installation. Any idea what might be causing this?

Kind regards
PowerQuest

5

Which version are you running? The version before the last had a bug that prevented TinyMCE from loading.

6

@PowerQuest
Maybe you have file editviewdefs.php in custom directory.

@pgr
I am testing it in versions 7.10.22 and 7.11.18

7

We currently using:
image
Yes I saw that TinyMCE now seem to work which is great. :+1:

Well I havenā€™t tampered with any files in the custom directory. So i havenā€™t touched the file editviewdefs.php at all.

The only thing i really modified is the modules/Emails/include/ComposeView/EmailsComposeView.js per your recommendation in this thread: No hyperlink button to create links in WYSIWYG Editor? | [emails] - #17 by p.konetskiy

Kind regards
PowerQuest

8

If youā€™ve made changes to code, itā€™s important to keep an eye on php_errors.log and the browsers developer console (Javascript errors).

9

I havenā€™t made any vital changes at all. Only the EmailsComposeView.js where I added p.konetskiyā€™s suggestion:

  $.fn.EmailsComposeView.defaults = {
    "tinyMceOptions": {
      skin_url: "themes/default/css",
      skin: "",
/* add plugins */
//      plugins: "fullscreen",
      plugins: "fullscreen,link, paste",
/*  */
      menubar: false,
/* add button to toolbar */
/*      toolbar: ['fontselect | fontsizeselect | bold italic underline | styleselect'], */
      
      toolbar: ['fontselect | fontsizeselect | bold italic underline | styleselect | bullist | numlist | link | unlink | undo | redo | copy | paste'],
/*  */
      formats: {
        bold: {inline: 'b'},
        italic: {inline: 'i'},
        underline: {inline: 'u'}
      },
      convert_urls:true,
      relative_urls:false,
      remove_script_host:false,
    }
  };

to the file. Thatā€™s it. Nothing else.

I have tried checking with the Browser dev tool inspector while being on ā€œcreate templateā€ page and I cannot see in errors in the console really except for this one.

image
image1262Ɨ204 42.9 KB

Kind regards
PowerQuest

10

All it takes is a wrong delimiter and the screen breaksā€¦

Itā€™s probably breaking when getting built into the server smarty cache. Or when the javascript groupings are taking place. So the error, if there is one, will only appear initiallyā€¦

Maybe try a few Repairs from Admin / Repairs, and see

  • if they fix the problem
  • if they donā€™t, then check if they provide some clues in the logs
11

Ok thanks Iā€™ll try that then to start with.

Kind regards
PowerQuest

12

Not sure if I understand the issue here, perhaps just a slightly confusing interface?

What you see IS an HTML editor (you can put HTML code there - just try it :wink: ), and if you press ā€œEdit plain textā€ then you can also customize the text-only version of your email template (which is normally always sent together with the HTML version of the email).

I think your template editor looks like this because you have selected "Direct HTML" as an option for Email Client. Check your User settings (> Edit > scroll down to Email Settings). However I think it defaults to Mozaik, so maybe Iā€™m off here.

I personally use the Direct HTML option because I sometimes want to fine-tune my emails, so my Email Template editor looks exactly the same :slight_smile:

Hope this helps!

2 Likes
13

Thanks for the reply @egopak and your attempt to help me which is very appreciated. :smirk:

The issue is more complicated because the HTML editor is not thereā€¦ See the recorded gif below:

2021-05-21_15h08_20
2021-05-21_15h08_201108Ɨ732 290 KB

As you can see here in the gif the whole UI is messed up because the editor doesnā€™t load. You can only add plain text.:scream: :sob:

Kind regards
PowerQuest

14

Actually; I double checked and youā€™re right. It was set to ā€œDirect HTMLā€. Iā€™ve changed it and boom!

image
image1129Ɨ767 86 KB

Thank you this actually did the trick.

Kind regards
PowerQuest

1 Like
15

What is the point of that setting ā€œDirect HTMLā€ when you cannot use anything but plain text? :thinking:

Thanks in advance.

Kind regards
PowerQuest

16

Have you actually tried entering some HTML code there and click ā€œSaveā€?

Hereā€™s what I have:

image
image983Ɨ759 19.2 KB

And once I click the ā€œEdit plain textā€ button, I can also modify the plain text version, which gets generated based on your HTML body when you click ā€œSaveā€, e.g.:

image
image893Ɨ827 20.4 KB

17

Awesome, glad I could help :slight_smile:

P.S. Feel free to mark the message above as the answer, so that others can quickly find it too in the future

1 Like