Cannot add, see details, or change contacts since migration to 8.7

rsp · 15 October 2024 13:45

Yeah, even I am running out of ideas. I don’t know what’s wrong with contacts module in your instance.

pgr · 15 October 2024 14:17

Does this file exist? Is it readable by the web server?

svdkar · 15 October 2024 15:27

Yes it is there and the rights are 775

pgr · 15 October 2024 16:33

If you can get me a stack trace of that error, we could look deeper into it… but without that it is hard…

rsp · 15 October 2024 16:38

You can provide us the steps you took to upgrade SuiteCRM.

svdkar · 15 October 2024 16:42

Sure I followed the steps in Migration - 7.14.x to 8.7.0+ :: SuiteCRM Documentation Then I had the htacces in the webserver document root point to public for that particular application.

svdkar · 15 October 2024 16:45

This is the suitecrm log for today (note that the LoginAudit is deprecated (somehow never managed to remove it)

Tue Oct 15 01:44:57 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:44:57 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:44:58 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:44:58 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:44:58 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:44:58 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:45:07 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:45:07 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:45:08 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 01:45:08 2024 [2825611][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:47:37 2024 [2834586][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:47:37 2024 [2834586][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:48:33 2024 [2834626][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:48:33 2024 [2834626][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:48:35 2024 [2834627][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:48:35 2024 [2834627][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:51:12 2024 [2834769][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:51:12 2024 [2834769][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:51:24 2024 [2834771][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:51:24 2024 [2834771][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:55:03 2024 [2835081][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 03:55:03 2024 [2835081][dea67e4c-cc51-c1c1-ba9a-5e9eea102e8f][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:25 2024 [2857239][1][FATAL] Email address save error
Tue Oct 15 08:46:26 2024 [2857239][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:26 2024 [2857239][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:26 2024 [2857239][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:26 2024 [2857239][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:27 2024 [2857238][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:27 2024 [2857238][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:43 2024 [2857244][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:46:43 2024 [2857244][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:51:29 2024 [2857558][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:51:29 2024 [2857558][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:51:31 2024 [2857604][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:51:31 2024 [2857604][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:11 2024 [2857734][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:11 2024 [2857734][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:12 2024 [2857733][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:12 2024 [2857733][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:38 2024 [2857747][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:38 2024 [2857747][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:46 2024 [2857748][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:53:46 2024 [2857748][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:54:15 2024 [2857748][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:54:15 2024 [2857748][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:56:13 2024 [2858019][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:56:13 2024 [2858019][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:56:14 2024 [2858019][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:56:14 2024 [2858019][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:03 2024 [2858026][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:03 2024 [2858026][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:19 2024 [2858071][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:19 2024 [2858071][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:35 2024 [2858071][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:35 2024 [2858071][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:37 2024 [2858071][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 08:57:37 2024 [2858071][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:02:59 2024 [2858481][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:02:59 2024 [2858481][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:09:28 2024 [2858947][1][FATAL] Email address save error
Tue Oct 15 09:09:29 2024 [2858947][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:09:29 2024 [2858947][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:09:29 2024 [2858947][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:09:29 2024 [2858947][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:09:30 2024 [2858947][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:09:30 2024 [2858947][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:10:47 2024 [2859183][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:10:47 2024 [2859183][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:11:14 2024 [2859186][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:11:14 2024 [2859186][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:25:38 2024 [2860247][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:25:38 2024 [2860247][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:25:57 2024 [2860247][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php
Tue Oct 15 09:25:57 2024 [2860247][1][FATAL] Bean file does not exist in path: modules/la_LoginAudit/la_LoginAudit.php

svdkar · 15 October 2024 16:47

the suitecrm log in the SuiteCRM root continues to show the bean error

Mon Oct 14 17:28:02 2024 [2785479][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:14 2024 [2855631][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:14 2024 [2855630][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:19 2024 [2855629][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:30 2024 [2855630][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:37 2024 [2855630][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:39 2024 [2855631][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:23:58 2024 [2855676][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:01 2024 [2855676][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:02 2024 [2855673][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:02 2024 [2855676][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:03 2024 [2855673][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:03 2024 [2855676][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:03 2024 [2855700][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:04 2024 [2855701][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:04 2024 [2855700][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:04 2024 [2855701][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:05 2024 [2855700][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:05 2024 [2855701][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:06 2024 [2855700][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:06 2024 [2855701][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:07 2024 [2855700][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:07 2024 [2855701][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:07 2024 [2855702][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:08 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:08 2024 [2855702][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:09 2024 [2855702][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:09 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:09 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:10 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:10 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:11 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:11 2024 [2855703][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:24:16 2024 [2855704][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:25:04 2024 [2855745][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:30:45 2024 [2856147][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php
Tue Oct 15 08:34:37 2024 [2856433][-none-][FATAL] Bean file does not exist in path: modules/Users/User.php

rsp · 15 October 2024 16:52

[2855702][-none-][FATAL] - It is showing user ID as -none-

Did you delete user? Make sure user has all edit access.

Make sure you have this file:

github.com

salesagility/SuiteCRM-Core/blob/hotfix/public/legacy/modules/Users/User.php

<?php
/**
 *
 * SugarCRM Community Edition is a customer relationship management program developed by
 * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc.
 *
 * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd.
 * Copyright (C) 2011 - 2019 SalesAgility Ltd.
 *
 * This program is free software; you can redistribute it and/or modify it under
 * the terms of the GNU Affero General Public License version 3 as published by the
 * Free Software Foundation with the addition of the following permission added
 * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
 * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
 * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
 *
 * This program is distributed in the hope that it will be useful, but WITHOUT
 * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
 * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
 * details.

This file has been truncated. show original

Go to Admin > Repair and perform a "Quick Repair and Rebuild.

svdkar · 15 October 2024 16:53

in the php log I have tons of this (no fatal or warning)

[15-Oct-2024 09:46:44 America/Vancouver] PHP Deprecated: Implicit conversion from float 252049.00000000003 to int loses precision in /home/kconsu5/public_html/SuiteCRM8/public/legacy/include/utils.php on line 1769
[15-Oct-2024 09:46:44 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:46:50 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:47:15 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:47:21 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:47:46 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:47:52 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:48:17 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423
[15-Oct-2024 09:48:23 America/Vancouver] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/kconsu5/public_html/SuiteCRM8/public/legacy/modules/SugarFeed/Dashlets/SugarFeedDashlet/SugarFeedDashlet.php on line 423

svdkar · 15 October 2024 17:11

Apache logs says this (removed all the hacking warning from random IPs)
[Tue Oct 15 01:13:33.893932 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 01:13:33.996416 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 01:13:33.996456 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[Tue Oct 15 03:10:25.241535 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 03:10:25.369133 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 03:10:25.369237 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[Tue Oct 15 05:07:14.568567 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 05:07:14.709901 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 05:07:14.709950 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[Tue Oct 15 07:04:02.832459 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 07:04:02.979637 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 07:04:02.979751 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[[Tue Oct 15 08:02:47.661005 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 08:02:47.774068 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 08:02:47.774116 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[Tue Oct 15 09:01:51.055654 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 09:01:51.142128 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 09:01:51.142163 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[Tue Oct 15 11:15:23.160980 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00297: SIGUSR1 received. Doing graceful restart
AH00112: Warning: DocumentRoot [/SuiteCRM8/public] does not exist
[Tue Oct 15 11:15:23.274977 2024] [mpm_worker:notice] [pid 2785172:tid 2785172] AH00292: Apache/2.4.62 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 configured – resuming normal operations
[Tue Oct 15 11:15:23.275026 2024] [core:notice] [pid 2785172:tid 2785172] AH00094: Command line: ‘/usr/sbin/httpd’
[Tue Oct 15 11:54:29.097155 2024] [proxy_fcgi:error] [pid 2854935:tid 2855021] [client xxxxxxxxxxxxxx] AH01071: Got error ‘Primary script unknown’, referer: https://kconsultants.biz/SuiteCRM8/public/legacy/index.php

svdkar · 15 October 2024 17:39

the user ID for Apache is none.
I also did countless repairs

rsp · 15 October 2024 18:21

Please share your apache2 and .htaccess config

svdkar · 15 October 2024 18:27

on the root of the webserver (public_html) the htaccess points as follows:

DirectoryIndex index.php index.htm index.html

RewriteEngine on
RewriteBase /

# Force HTTPS on the subdomains/subdirectories login or admin
RewriteCond %{HTTPS} on
RewriteCond %{HTTP_HOST} ^(login|admin)\. [NC]
RewriteCond %{REQUEST_URI} ^(login|admin)\. [NC,OR]
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

# Force WWW if no subdomain is given
# BEGIN SUITECRM RESTRICTIONS
RedirectMatch 403 .*\.log$
RedirectMatch 403 /+not_imported_.*\.txt
RedirectMatch 403 /+(soap|cache|xtemplate|data|examples|include|log4php|metadata|modules|vendor)/+.*\.(php|tpl)
RedirectMatch 403 /+emailmandelivery\.php
RedirectMatch 403 /+.git
RedirectMatch 403 /+.cache/
RedirectMatch 403 /+tests
RedirectMatch 403 /+RoboFile\.php
RedirectMatch 403 /+composer\.json
RedirectMatch 403 /+composer\.lock
RedirectMatch 403 /+upload
RedirectMatch 403 /+custom/+blowfish
RedirectMatch 403 /+cache/+diagnostic
RedirectMatch 403 /+files\.md5$

<IfModule mod_rewrite.c>
    Options +SymLinksIfOwnerMatch
    Options -Indexes
    Options -MultiViews
    RewriteEngine On
    RewriteBase /
RewriteCond %{HTTP_HOST} ^[^.]+\.[^.]+$
RewriteCond %{HTTP_HOST} !^$
RewriteCond %{HTTPS}s ^on(s)|
    RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&modulename=app_strings&lang=$1 [L,QSA]
    RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&modulename=$1&lang=$2 [L,QSA]

    # --------- DEPRECATED --------
    RewriteRule ^api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteRule ^api/(.*?)$ lib/API/public/index.php/$1 [L]
    # -----------------------------

    RewriteRule ^Api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
    RewriteRule ^Api/access_token$ Api/index.php [L]
    RewriteRule ^Api/V8/(.*?)$ Api/index.php [L]
</IfModule>

# END SUITECRM RESTRICTIONS

# Force HTTPS on the subdomains/subdirectories login or admin
RewriteCond %{HTTPS} off
RewriteCond %{HTTP_HOST} ^(login|admin)\. [NC]
RewriteCond %{REQUEST_URI} ^(login|admin)\. [NC,OR]
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

# Force WWW if no subdomain is given
RewriteCond %{HTTP_HOST} ^[^.]+\.[^.]+$
RewriteCond %{HTTP_HOST} !^$
RewriteCond %{HTTPS}s ^on(s)|
RewriteRule ^ http%1://www.%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

RewriteCond %{HTTP_HOST} ^kconsultants\.biz$ [OR]
RewriteCond %{HTTP_HOST} ^www\.kconsultants\.biz$
RewriteRule ^SuiteCRM8\/$ "https\:\/\/kconsultants\.biz\/SuiteCRM8\/public" [R=301,L]
RewriteRule ^SuiteCRM8QA\/$ "https\:\/\/kconsultants\.biz\/SuiteCRM8QA\/public" [R=301,L]

# BEGIN cPanel-generated php ini directives, do not edit
# Manual editing of this file may result in unexpected behavior.
# To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)
# For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)
<IfModule php8_module>
   php_flag display_errors Off
   php_value max_execution_time 2000
   php_value max_input_time 60
   php_value max_input_vars 3000
   php_value memory_limit 2048M
   php_value session.gc_maxlifetime 1440
   php_value session.save_path "/var/cpanel/php/sessions/ea-php82"
   php_value upload_max_filesize 128M
   php_value post_max_size 200M
   php_flag zlib.output_compression On
</IfModule>
<IfModule lsapi_module>
   php_flag display_errors Off
   php_value max_execution_time 2000
   php_value max_input_time 60
   php_value max_input_vars 3000
   php_value memory_limit 2048M
   php_value session.gc_maxlifetime 1440
   php_value session.save_path "/var/cpanel/php/sessions/ea-php82"
   php_value upload_max_filesize 128M
   php_value post_max_size 200M
   php_flag zlib.output_compression On
</IfModule>
# END cPanel-generated php ini directives, do not edit

# php -- BEGIN cPanel-generated handler, do not edit
# Set the “ea-php82” package as the default “PHP” programming language.
<IfModule mime_module>
  AddHandler application/x-httpd-ea-php82 .php .php8 .phtml
</IfModule>
# php -- END cPanel-generated handler, do not edit

svdkar · 15 October 2024 18:28

Then in the legacy the htaccess is like this

BEGIN SUITECRM RESTRICTIONS

RedirectMatch 403 ..log$
RedirectMatch 403 /+not_imported_..txt
RedirectMatch 403 /+(soap|cache|xtemplate|data|examples|include|log4php|metadata|modules|vendor)/+.*.(php|tpl|phar)
RedirectMatch 403 /+emailmandelivery.php
RedirectMatch 403 /+.git
RedirectMatch 403 /+.cache/
RedirectMatch 403 /+tests
RedirectMatch 403 /+RoboFile.php
RedirectMatch 403 /+composer.json
RedirectMatch 403 /+composer.lock
RedirectMatch 403 /+upload
RedirectMatch 403 /+custom/+blowfish
RedirectMatch 403 /+cache/+diagnostic
RedirectMatch 403 /+files.md5$

Options +SymLinksIfOwnerMatch Options -Indexes Options -MultiViews RewriteEngine On RewriteBase /legacy RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&modulename=app_strings&lang=$1 [L,QSA] RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&modulename=$1&lang=$2 [L,QSA]

# --------- DEPRECATED --------
RewriteRule ^api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteRule ^api/(.*?)$ lib/API/public/index.php/$1 [L]
# -----------------------------

RewriteRule ^Api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteRule ^Api/access_token$ Api/index.php [L]
RewriteRule ^Api/V8/(.*?)$ Api/index.php [L]

Header unset ETag FileETag None Header unset X-Powered-By Header always unset X-Powered-By ExpiresActive on ExpiresDefault "access plus 1 month"

CSS

ExpiresByType text/css “access plus 1 year”

Data

ExpiresByType application/atom+xml “access plus 1 hour”
ExpiresByType application/rdf+xml “access plus 1 hour”
ExpiresByType application/rss+xml “access plus 1 hour”
ExpiresByType application/json “access plus 0 seconds”
ExpiresByType application/ld+json “access plus 0 seconds”
ExpiresByType application/schema+json “access plus 0 seconds”
ExpiresByType application/geo+json “access plus 0 seconds”
ExpiresByType application/xml “access plus 0 seconds”
ExpiresByType text/calendar “access plus 0 seconds”
ExpiresByType text/xml “access plus 0 seconds”

Favicon

ExpiresByType image/x-icon “access plus 1 week”

HTML

ExpiresByType text/html “access plus 0 seconds”

JavaScript

ExpiresByType application/javascript “access plus 1 year”
ExpiresByType application/x-javascript “access plus 1 year”
ExpiresByType text/javascript “access plus 1 year”

Markdown

ExpiresByType text/markdown “access plus 0 seconds”

Media files

ExpiresByType audio/ogg “access plus 1 month”
ExpiresByType image/bmp “access plus 1 month”
ExpiresByType image/gif “access plus 1 month”
ExpiresByType image/jpeg “access plus 1 month”
ExpiresByType image/jpg “access plus 1 month”
ExpiresByType image/png “access plus 1 month”
ExpiresByType image/svg+xml “access plus 1 month”
ExpiresByType image/webp “access plus 1 month”
ExpiresByType video/mp4 “access plus 1 month”
ExpiresByType video/ogg “access plus 1 month”
ExpiresByType video/webm “access plus 1 month”

Fonts

ExpiresByType font/eot “access plus 1 month”
ExpiresByType font/opentype “access plus 1 month”
ExpiresByType font/otf “access plus 1 month”
ExpiresByType application/x-font-ttf “access plus 1 month”
ExpiresByType font/ttf “access plus 1 month”
ExpiresByType application/font-woff “access plus 1 month”
ExpiresByType application/x-font-woff “access plus 1 month”
ExpiresByType font/woff “access plus 1 month”
ExpiresByType application/font-woff2 “access plus 1 month”
ExpiresByType font/woff2 “access plus 1 month”

Other

ExpiresByType text/x-cross-domain-policy “access plus 1 week”

Header set X-Content-Type-Options “nosniff”

RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} (.+)/$
RewriteRule ^ %1 [R=301,L]

END SUITECRM RESTRICTIONS

svdkar · 15 October 2024 18:32

Strange this file has changed today and the writebase is gone???

svdkar · 15 October 2024 18:34

Just did a rebuild of the htaccess and now it has the following entries - note the behaviour is exactly the same

BEGIN SUITECRM RESTRICTIONS

RedirectMatch 403 ..log$
RedirectMatch 403 /+not_imported_..txt
RedirectMatch 403 /+(soap|cache|xtemplate|data|examples|include|log4php|metadata|modules|vendor)/+.*.(php|tpl|phar)
RedirectMatch 403 /+emailmandelivery.php
RedirectMatch 403 /+.git
RedirectMatch 403 /+.cache/
RedirectMatch 403 /+tests
RedirectMatch 403 /+RoboFile.php
RedirectMatch 403 /+composer.json
RedirectMatch 403 /+composer.lock
RedirectMatch 403 /+upload
RedirectMatch 403 /+custom/+blowfish
RedirectMatch 403 /+cache/+diagnostic
RedirectMatch 403 /+files.md5$

Options +SymLinksIfOwnerMatch Options -Indexes Options -MultiViews RewriteEngine On RewriteBase /SuiteCRM8/public/legacy RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&modulename=app_strings&lang=$1 [L,QSA] RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&modulename=$1&lang=$2 [L,QSA]

# --------- DEPRECATED --------
RewriteRule ^api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteRule ^api/(.*?)$ lib/API/public/index.php/$1 [L]
# -----------------------------

RewriteRule ^Api/(.*)$ - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteRule ^Api/access_token$ Api/index.php [L]
RewriteRule ^Api/V8/(.*?)$ Api/index.php [L]

Header unset ETag FileETag None Header unset X-Powered-By Header always unset X-Powered-By ExpiresActive on ExpiresDefault "access plus 1 month"

CSS

ExpiresByType text/css “access plus 1 year”

Data

ExpiresByType application/atom+xml “access plus 1 hour”
ExpiresByType application/rdf+xml “access plus 1 hour”
ExpiresByType application/rss+xml “access plus 1 hour”
ExpiresByType application/json “access plus 0 seconds”
ExpiresByType application/ld+json “access plus 0 seconds”
ExpiresByType application/schema+json “access plus 0 seconds”
ExpiresByType application/geo+json “access plus 0 seconds”
ExpiresByType application/xml “access plus 0 seconds”
ExpiresByType text/calendar “access plus 0 seconds”
ExpiresByType text/xml “access plus 0 seconds”

Favicon

ExpiresByType image/x-icon “access plus 1 week”

HTML

ExpiresByType text/html “access plus 0 seconds”

JavaScript

ExpiresByType application/javascript “access plus 1 year”
ExpiresByType application/x-javascript “access plus 1 year”
ExpiresByType text/javascript “access plus 1 year”

Markdown

ExpiresByType text/markdown “access plus 0 seconds”

Media files

ExpiresByType audio/ogg “access plus 1 month”
ExpiresByType image/bmp “access plus 1 month”
ExpiresByType image/gif “access plus 1 month”
ExpiresByType image/jpeg “access plus 1 month”
ExpiresByType image/jpg “access plus 1 month”
ExpiresByType image/png “access plus 1 month”
ExpiresByType image/svg+xml “access plus 1 month”
ExpiresByType image/webp “access plus 1 month”
ExpiresByType video/mp4 “access plus 1 month”
ExpiresByType video/ogg “access plus 1 month”
ExpiresByType video/webm “access plus 1 month”

Fonts

ExpiresByType font/eot “access plus 1 month”
ExpiresByType font/opentype “access plus 1 month”
ExpiresByType font/otf “access plus 1 month”
ExpiresByType application/x-font-ttf “access plus 1 month”
ExpiresByType font/ttf “access plus 1 month”
ExpiresByType application/font-woff “access plus 1 month”
ExpiresByType application/x-font-woff “access plus 1 month”
ExpiresByType font/woff “access plus 1 month”
ExpiresByType application/font-woff2 “access plus 1 month”
ExpiresByType font/woff2 “access plus 1 month”

Other

ExpiresByType text/x-cross-domain-policy “access plus 1 week”

Header set X-Content-Type-Options “nosniff”

RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} (.+)/$
RewriteRule ^ %1 [R=301,L]

END SUITECRM RESTRICTIONS

rsp · 15 October 2024 18:42

How is your URL? Is it with public word in it?

Under Repair you have another option like rebuild relations and all. Explore them.

Hope you’re checking correct instance.

svdkar · 15 October 2024 19:27

I have done that as well. Yes I make sure I am not in the QA one

svdkar · 15 October 2024 19:33

IN debug mode in the browser I see this error
TypeError: Cannot read properties of undefined