White Screen while System Check when trying to upgrade

[pgr]

I double checked it with phpinfo()

Sorry for the nit-picking, but did you check with Admin / Diagnostics / phpinfo like I asked, or did you run phpinfo from a command-line? I ask because the settings can be different from web server vs CLI.

Other than that: if you go in the “About” screen (from top-right menu in SuiteCRM) do you see the new version or the old?

[luggie]

yes sure, I backed up everything before

[luggie]

I’m not quite sure what you mean.
Here’s what I did:
I created a file with:
<?php
phpinfo();
?>
uploaded it and opened it. The settings were like I posted.

[luggie]

The about screen shows the old version. Like I said, the process stops already at the first bullet point in upgrade wizard (system check).

[pgr]

Try deleting cache/upgrades/temp directory and restarting the upgrade.

[luggie]

unfortunately this didn’t work

[luggie]

I doublred checked permissions and had a look in log-files. Sugarcrmlog is empty. UpgradeWizardLog shows the following:

Thu, 16 Jul 2020 10:39:36 +0200 [UpgradeWizard] - Upgrade started. At start.php
Thu, 16 Jul 2020 10:39:36 +0200 [UpgradeWizard] - at unlinkUWTempFiles()
Thu, 16 Jul 2020 10:39:36 +0200 [UpgradeWizard] - finished!
Thu, 16 Jul 2020 10:39:36 +0200 [UpgradeWizard] - resetting $_SESSION
Thu, 16 Jul 2020 10:39:38 +0200 [UpgradeWizard] - setting session variables...
Thu, 16 Jul 2020 10:39:38 +0200 [UpgradeWizard] - [At systemCheck.php]
Thu, 16 Jul 2020 10:39:38 +0200 [UpgradeWizard] - Starting file permission check...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Finished file permission check.
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Starting database permissions check...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking CREATE TABLE permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking INSERT INTO permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking SELECT permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking DELETE FROM permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Checking DROP TABLE permissions...
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - No permissions errors found!
Thu, 16 Jul 2020 10:41:29 +0200 [UpgradeWizard] - Finished database permissions check.

[pgr]

@pgr

Try deleting cache/upgrades/temp directory and restarting the upgrade.

always repeat this before retries

Did you notice in the Release Notes, there is a link to a small package that should be uploaded in Module Loader? Did you try using that?

[luggie]

Yes I did do this every time.
You mean this upgrade patch.zip?

7.11.x Releases

I did this just now. But it only changed the time that the upgrade wizard needs to get stucked from ~30sec to 2sec at the same point with the same symtoms as before. Hardly a improvement

[pgr]

Review your logs again, to see if anything changed with the new package.

If you don’t have clues, I would really try getting the PHP logs from your provider.

[luggie]

Nothing changed in any log.
Php error lgo is empty.
What I did to get it:
I added

php_flag  log_errors on
php_value error_log  /path/php.log

to .htaccess as suggested by provider (hetzner)
but php.log (664) stays empty…

[pgr]

I’m sorry, I’m running out of ideas… I don’t know what more to suggest, other than connecting a debugger and stepping through the code to see where it breaks…

[cherub-chum]

If you can put following lines in you index.php

error_log(-1);
ini_set('display_errors',1);

Do you see any Errors after this?

[luggie]

@cherub-chum

error_log(-1);
ini_set('display_errors',1);

holy s**t finally some progress
This is what I get from php error log now:

[19-Jul-2020 17:53:24 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2058
[19-Jul-2020 17:53:24 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2072
[19-Jul-2020 17:53:25 Europe/Berlin] -1
[19-Jul-2020 17:53:26 Europe/Berlin] -1
[19-Jul-2020 17:53:27 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:29 Europe/Berlin] -1
[19-Jul-2020 17:53:29 Europe/Berlin] -1
[19-Jul-2020 17:53:30 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:32 Europe/Berlin] -1
[19-Jul-2020 17:53:33 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:33 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:33 Europe/Berlin] -1
[19-Jul-2020 17:53:34 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:34 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:34 Europe/Berlin] -1
[19-Jul-2020 17:53:45 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 29
[19-Jul-2020 17:53:45 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:45 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:46 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/AOW_WorkFlow/aow_utils.php on line 956
[19-Jul-2020 17:53:46 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/AOW_WorkFlow/aow_utils.php on line 969
[19-Jul-2020 17:53:46 Europe/Berlin] -1
[19-Jul-2020 17:53:47 Europe/Berlin] -1
[19-Jul-2020 17:53:48 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 29
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: include_once(/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: include_once(): Failed opening ‘/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php’ for inclusion (include_path=’/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/HTMLPurifier/standalone:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/…:.:/usr/local/lib/php/’) in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:50 Europe/Berlin] -1
[19-Jul-2020 17:53:50 Europe/Berlin] -1
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 29
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: include_once(/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: include_once(): Failed opening ‘/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php’ for inclusion (include_path=’/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/HTMLPurifier/standalone:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/…:.:/usr/local/lib/php/’) in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:53 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2058
[19-Jul-2020 17:53:53 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2072
[19-Jul-2020 17:53:57 Europe/Berlin] PHP Fatal error: Uncaught Error: Class ‘ImapHandlerFactory’ not found in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php:1175
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/systemCheck.php(202): checkSystemCompliance()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/index.php(292): require(’/usr/www/users/…’)
#2 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/View/SugarView.php(777): include_once(’/usr/www/users/…’)
#3 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/View/views/view.classic.php(74): SugarView->includeClassicFile(‘modules/Upgrade…’)
#4 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/View/SugarView.php(196): ViewClassic- in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 1175
[19-Jul-2020 17:53:57 Europe/Berlin] -1
[19-Jul-2020 17:53:57 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace:
#0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include()
#1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’)
#2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82

[pgr]

@luggie

PHP Fatal error: Uncaught Error: Class ‘ImapHandlerFactory’ not found in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php:1175

I would focus on this message if I were you

You can try applying this fix manually

Upgrade process Imap error, coming from 7.8 or earlier

although it should already be included with the package.

If you keep getting problems please state exactly which package you’re trying to apply.

[luggie]

I made the changes proposed by the github post.
However now I pass the system check but then the “next” button is missing

the only thing I could find about this was this post:

Upgrade wizard has missing Next button after system check

I am trying to upgrade from SuiteCRM 7.1.2 using the upgrade wizard. I understand that to get to 7.6.6, I first need to upgrade from 7.1.x to 7.3.2 and then two more passes … I start the upgrade Wizard, and pass the system check. But now, there is no [b]Next[/b ]button. How do I get the upgrade to proceed to the next step?

so I set all permissions again. However I don’t understand what is meant by resetting ownership to apache in this post since I don’t use apache. All my files are owner by the ftp user that I have from hetzner. It’s the same user that owns all files from the original suite installation that runs well (I obviously try to upgrade on a clone installation)

[pgr]

I think your owner is probably already correct.

We know there is a bug with the missing “Next” button in the Wizard, lots of people are getting it, but we stlll don’t know hoe to reproduce it. I think we need some more technical user to get the but so he/he can diagnose it fully.

[luggie]

Well my installation is doing this. How could I help doing some progress here?

Regarding my problem: Is there a way to get a fresh install of the newest version and feed it with all modules/settings/data that I’m using now?

[pgr]

Somebody (a developer) with Windows, a PHP debugger and getting this bug in a reproducible manner, needs to go through this and get to a more precise diagnosis. Other than that, I don’t have many ideas… sorry

[luggie]

alright, thanks for your help so far