Hi,
When hitting next in Upgrade Wizard to do the system Check I get an white screen after about 2:30min with header still showing.
Just before I upgraded from 7.6.6 zo 7.8.3 which worked perfectly.
What I tried so far from what I read in other threads:
deleting upload/upgraded
changing language
changing php version
SuiteCRM Version: 7.8.30
Language: Tested with English and German
If you enable error reporting, do you see any error on the white screen? i think error_log on server will have the exact error why the screen goes blank.
Sorry for the nit-picking, but did you check with Admin / Diagnostics / phpinfo like I asked, or did you run phpinfo from a command-line? I ask because the settings can be different from web server vs CLI.
Other than that: if you go in the “About” screen (from top-right menu in SuiteCRM) do you see the new version or the old?
I’m not quite sure what you mean.
Here’s what I did:
I created a file with:
<?php
phpinfo();
?>
uploaded it and opened it. The settings were like I posted.
Yes I did do this every time.
You mean this upgrade patch.zip?
I did this just now. But it only changed the time that the upgrade wizard needs to get stucked from ~30sec to 2sec at the same point with the same symtoms as before. Hardly a improvement
I’m sorry, I’m running out of ideas… I don’t know what more to suggest, other than connecting a debugger and stepping through the code to see where it breaks…
holy s**t finally some progress
This is what I get from php error log now:
[19-Jul-2020 17:53:24 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2058
[19-Jul-2020 17:53:24 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2072
[19-Jul-2020 17:53:25 Europe/Berlin] -1
[19-Jul-2020 17:53:26 Europe/Berlin] -1
[19-Jul-2020 17:53:27 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:29 Europe/Berlin] -1
[19-Jul-2020 17:53:29 Europe/Berlin] -1
[19-Jul-2020 17:53:30 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:32 Europe/Berlin] -1
[19-Jul-2020 17:53:33 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:33 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:33 Europe/Berlin] -1
[19-Jul-2020 17:53:34 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:34 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:34 Europe/Berlin] -1
[19-Jul-2020 17:53:45 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 29
[19-Jul-2020 17:53:45 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:45 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:46 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/AOW_WorkFlow/aow_utils.php on line 956
[19-Jul-2020 17:53:46 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/AOW_WorkFlow/aow_utils.php on line 969
[19-Jul-2020 17:53:46 Europe/Berlin] -1
[19-Jul-2020 17:53:47 Europe/Berlin] -1
[19-Jul-2020 17:53:48 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 29
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: include_once(/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Warning: include_once(): Failed opening ‘/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php’ for inclusion (include_path=’/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/HTMLPurifier/standalone:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/…:.:/usr/local/lib/php/’) in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:50 Europe/Berlin] -1
[19-Jul-2020 17:53:50 Europe/Berlin] -1
[19-Jul-2020 17:53:50 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 29
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 224
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: count(): Parameter must be an array or an object that implements Countable in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/cache/smarty/templates_c/%%F5^F56^F562D944%%_headerModuleList.tpl.php on line 558
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: include_once(/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:51 Europe/Berlin] PHP Warning: include_once(): Failed opening ‘/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/…/…/include/Imap/ImapHandlerFactory.php’ for inclusion (include_path=’/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/HTMLPurifier/standalone:/usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/…:.:/usr/local/lib/php/’) in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 45
[19-Jul-2020 17:53:53 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2058
[19-Jul-2020 17:53:53 Europe/Berlin] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/data/SugarBean.php on line 2072
[19-Jul-2020 17:53:57 Europe/Berlin] PHP Fatal error: Uncaught Error: Class ‘ImapHandlerFactory’ not found in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php:1175
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/systemCheck.php(202): checkSystemCompliance() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/index.php(292): require(’/usr/www/users/…’) #2 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/View/SugarView.php(777): include_once(’/usr/www/users/…’) #3 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/View/views/view.classic.php(74): SugarView->includeClassicFile(‘modules/Upgrade…’) #4 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/View/SugarView.php(196): ViewClassic- in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/modules/UpgradeWizard/uw_utils.php on line 1175
[19-Jul-2020 17:53:57 Europe/Berlin] -1
[19-Jul-2020 17:53:57 Europe/Berlin] PHP Fatal error: Uncaught Error: Call to undefined method SugarTheme::getMimeType() in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php:82
Stack trace: #0 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/MVC/preDispatch.php(52): include() #1 /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/index.php(45): include(’/usr/www/users/…’) #2 {main}
thrown in /usr/www/users/abiria/besprechungspause.de/public_html/suite_double/suite/sugar/SugarCE622/include/SugarTheme/getImage.php on line 82