Hello everyone! I’m just returning from a decade-long hiatus from Sugar/SuiteCRM. It’s good to be back!
I wanted to see if anyone has attempted to integrate ChatGPT into SuiteCRM outside of generating campaigns and emails. I’ve read the posts that I could find regarding this topic, but didn’t see much beyond some light tinkering.
Had anyone tried any deeper integrations? I think Im going after workflows first. I’d love to hear from anyone thats had any measure of success or challenges exploring this concept.
If not, I’ll be sure to report back my experiences, and hopefully share some useful knowledge with the community.
The new low-code features provide some great integration spots for AI. Not done yet, though.
I am personally interested in a less common way of integrating AI, but one that I think fits the SuiteCRM world - running AI models locally, to use all the information in the local database, without sending it over to the cloud. Just a dream at this point.
From there, I’d trigger n8n Workflows and do all the logic, AI, integration with other software.
It’s so much faster and easier to integrate into processes than trying to build an extension or similar for Suite.
So yes, a lot of AI - and other integrations - where SuiteCRM was usually either the trigger or just displaying results. Computation / business logic was outside SuiteCRM.
Our team has adopted a similar pattern. We use n8n as our central automation and logic hub. All new and updated records are routed to it, where we model our business workflows. From there, we use a custom node to push the processed data back into our application.
The key consideration is architecting your workflows to prevent infinite loops. We’ve found that centralizing our business logic within n8n provides far greater flexibility and control than handling it elsewhere in the stack.
We have created an extension to integrate the chatgpt with SuiteCRM and auto generate these templates and content but working on making the workflow, will keep you posted.
