Upgradescren turns blank

I have a problem, when trying to update, when I press next under update, the screen just turns blank

any advise,

Did you attach the correct screenshot? I can’t see anything about upgrades/updates here.

However, Could you check your sugarcrm.log and suitecrm.log files for any errors?
Also, check your Browser’s console when doing this process to see if there are any JS errors that occur.
It may also be worth checking that your server/file permissions and owner/group user are set to the correct values.

Screenshot is correct, that is how it looks after I press “next” when under the update page,

sugarcrm.log does not have errors related to upgrade.
suitecrm.log does not exist in /var/www/html/

regarding permissions the following command is executed chmod -R apache:apache /var/www/html

JS console log:

avigated to
index.php?module=UpgradeWizard&action=index:487 Resource interpreted as Document but transferred with MIME type image/gif: “”.
index.php?module=UpgradeWizard&action=index:708 POST 500 (Internal Server Error)onclick @ index.php?module=UpgradeWizard&action=index:708
Navigated to
index.php:44Resource interpreted as Stylesheet but transferred with MIME type text/html: “”.
index.php:487 Resource interpreted as Document but transferred with MIME type image/gif: “”.

Your permissions set on the SuiteCRM directory may be wrong.

Depending on your instance/hosting solution, the permissions required may be different but usually we’d recommend similar settings to:

sudo chown -R apache:apache .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

and if you open your config.php file, you can find something like:

array (
    'dir_mode' => ,
    'file_mode' => ,
    'user' => ' ',
    'group' => ' ',

What settings do you have for these?

after changing permissions, I am able to upload to upgrade file

But when reaching this screen, nothing more happens

After a restart of the server (after the installation totally stopped) the admin page now look like attached -
Please any kind of advise is highly appriciated

Anyone please??

Check your suitecrm.log and sugarcrm.log files for any errors.
Also, open up the browser console, (CTRL+SHIFT+K on firefox) and see if any errors appear there,
Also, turn on php error reporting and see if any errors show on this blank screen


turns out, again a permission error that showed up after the upgrade

3 posts were split to a new topic: Trouble upgrading from SuiteCRM 7.10.18