Unknown Problem with message "Error occurred while retrieving records"

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Possible Causes:

  • Invalid CSRF Token: When trying to save or edit records, an invalid CSRF (Cross-Site Request Forgery) token can cause this error. This issue was addressed in SuiteCRM 8.2.3, but may still persist in some instances.
  • User Permissions and Roles: Incorrectly configured user permissions or restricted access to specific modules (like the Alerts module) can prevent users from retrieving records, leading to this error.
  • PHP Configuration and Compatibility: Issues with PHP version or settings, such as session.gc_maxlifetime, can contribute to this error. Note that SuiteCRM 8.7.x and later versions might not be compatible with PHP 7.4.
  • Cache Issues: Corrupted or outdated cache files, especially in the /public/legacy/cache directory, can trigger errors when retrieving records.
  • Database Errors: Underlying database issues or incompatibilities can cause problems with record retrieval.