Unknown Problem with message "Error occurred while retrieving records"

đź’¬ General Discussion
1

Hi there. There is an unknown problem on my crm 8.7. Around every 30 seconds i got the message “Error occurred while retrieving records”. I do not have issues while working in crm, but the message still appears. I tried to find the error in logs files, in browser consoles, but none of them didnt helped.

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I must note that THAT message appears only for regular users. If i log as admin this message DOES NOT appear. And i wonder why.

If anyone knows the decision, please tell me.

2

Check out this:

Possible Causes:

  • Invalid CSRF Token: When trying to save or edit records, an invalid CSRF (Cross-Site Request Forgery) token can cause this error. This issue was addressed in SuiteCRM 8.2.3, but may still persist in some instances.
  • User Permissions and Roles: Incorrectly configured user permissions or restricted access to specific modules (like the Alerts module) can prevent users from retrieving records, leading to this error.
  • PHP Configuration and Compatibility: Issues with PHP version or settings, such as session.gc_maxlifetime, can contribute to this error. Note that SuiteCRM 8.7.x and later versions might not be compatible with PHP 7.4.
  • Cache Issues: Corrupted or outdated cache files, especially in the /public/legacy/cache directory, can trigger errors when retrieving records.
  • Database Errors: Underlying database issues or incompatibilities can cause problems with record retrieval.
3

I would like to believe that you disabled access to alerts module in role access configurations it seem to bring that error enable access to is to see if it disapears

1 Like
4

Thank you very much this is the solution!

1 Like
5

It doesn’t work for me. I still see “Error occurred while retrieving records” while I gave full access to alerts. the error is still there.
The problem is that there’s no error log with it…

6

Did you enable all the access?

7

Yes, I enabled it for everybody, later I also created a role and a security group with the access rights and put everyone to it, I cleared both cashes (legacy and angular) but the problem persists.

I also created some alerts programmatically with the same outcome. But the alerts I created are not showing in the alert list view, so I think that alerts really seem to be the problem.

8

Yes, it could be a problem. Try it in the another browser.