undefined loading

💬 General Discussion
1

Hi,

I already set the permission and still undefined display in loading and some modules.

Can anyone help me this, very much appreciated and thanks in advance.

2
  1. Are you sure you have set permissions correctly?
  2. How did you set permissions?
  3. Have you run Quick Repair and Rebuild?
  4. Have you cleared the browser cache?
  5. Additionallly you may also repair other things such as relationtips and javascript for example (Admin->Repair-> …)
3

On cache folder i tried to set the permission to 775 and 777 but sill not fix.
I run Quick Repair and Rebuild, Rebuild Relationships & Rebuild Javascript Languages but still not fix.
Yes, i cleared the browser cache.

4

Have you done it recursively?
Are you sure that permissions were actually set as per your command?
What about the other folders and files?
Have you checked the permissions in your config.php?

5

Yes, I’ve done it recursively.
this is my permissions folder(cache-777, data-775, modules-775, upload-775, themes-777, config.php-777)

6

No, 777 is not a valid permission

Set the following permissions on the SuiteCRM directory(Linux):
sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

please follow the guide as is

best regards

7

I followed exactly the guide and i have the same problem.
The permissions were set by fillezilla and was recursive.

8

I integrate the suitecrm to my web host(hostgator).
and i got this support from them http://support.hostgator.com/articles/specialized-help/technical/sugarcrm-and-css-style

9

You can’t set ownership with FTP, you need to access to your server via SSH or contact your host provider

best regards

10

Hostgator’s aswer: "sugarCRM and CSS style

When you install SugarCRM CE, ensure that the cache/themes directory and all of its contents have 777 file permissions. This is unheard of, but it’s required for the CSS themes to look correct. Nobody seems to be able to elucidate as to why this is, but it solves the user interface problem."

I just test it and it works(permissions change through FTP). I had some more undefined spots and everything is fine now.

11

Hi erevodifosin,

in your suitecrm your loading and some modules have undefined display?

12

Right now everything is fine (NO undefined)

Before Hostgator’s answer for permission change i HAD undefined display.

13

can you send me over your folders/files permissions? i just want to compare. thanks in advance.:slight_smile:

14

as mikebeck mentioned previously

First set 755 to every folder and file.
Second set 775 to cache custom modules themes data upload (folders) config_override.php (file)

Third (here comes Hostgator’s answer) set 777 to cache themes (folders).

1 Like
15

did you used filezilla FTP for setting up permission?

16

YES I did!

17

I have shared a few times a script that sets permission calling it via the browser. It is far faster than with FileZilla and it normally works.
It is a silent script: no output unless you edit it and set a variable in the first line to TRUE

You can find it here:
https://suitecrm.com/forum/suitecrm-7-0-discussion/9901-undefined-error-on-pop-up-screen

18

Thank you mate. Indeed Filezilla needs a lot of time.
Also i’ll try your script and post the results here.

19

Your script works perfectly and it is much more faster than filezilla. It needs only 2 seconds, filezila needs 10+ minutes.
I am attaching your script here too.

Edit: Anyone with permission issues should use it. Sometimes issues aren’t clear enough to determine that is a permission issue!
Examples:

  1. Undefined Labels appeared in pages.
  2. Corrupted CSS.

Also IMO this should be used and on fresh installations. Just after you upload Suitecrm folder to your server and before starting the installation.
And once more after the installation finish.

20

I am glad it worked!

I have also created a custom package that installs the script in the CRM and runs it as a scheduler every X minutes.