The wrong email template was defined for the “password reset” function. This can be changed by going to Admin > Password Management and scrolling down to the “Email Templates” section.
Both templates were set to the “Closed Case” template by default. I’m not sure why that is. I changed the following settings:
In the drop down, i can’t see both email templates “System-gererated password email” & “Forgot password email” but i see 6 other templates.
Is there a way i can include these? Can someone please send me both templates in HTML or text so that i can manually create them.
Thanks.
Please can you direct me on how or where i can copy this executable for the //User generate a link to set a new password?
I can see this file on my server as well by the way. Am i supposed to copy and paste that section in the //Create email template in Password Management?
I just want that option to show up in the options below:
Or can someone tell me the variable for the //Sent when the admin generate a new password and the //User generate a link to set a new password so that i can create the appropriate email template.