Email Template for Password Management

💬 General Discussion
1

I had posted this same issue in the forum (Unable to Reset User Passwords) but i haven’t gotten a response. See the error below as well:
passwordcrm

I need help with the email template or the variable that generates the link that the user will click on.

Please i need this urgently.

Thanks.

2

Hey, are you still needing assistance with this?

I’ve done a fresh install of 7.11.15 and it seems to have come with the password email templates.
However, here are the useful template values I could see:

Forgotten Password link:
$contact_user_link_guid

User’s username:
$contact_user_user_name

Auto-generated Password for User:
$contact_user_user_hash

2FA code:
$code


You should be able to add the above variables to the appropriate Template, (or add them to a new Email Template), and select that template in Admin->Password Management
3

Hi thanks for your response.

So far the username worked but the forgotten password link that was generated (http://website.com:443/index.php?entryPoint=Changenewpassword&guid=5d41d280-582f-987d-3da8-5f1174ea81a1) gave the error attached:
error

Is there anything i’m missing?

4

Hey,
hmm, I’m not too sure what could be causing that.
I’ve had a look around, and it seems like its caused by some sort of connection issue.

I found a post in the bitnami community which notes that a firewall has brought a similar error:

Is there perhaps a firewall of sorts that could be intercepting this connection on your end?

Alternatively, does this issue occur if you try it on another browser?