I had posted this same issue in the forum (Unable to Reset User Passwords) but i haven’t gotten a response. See the error below as well:
I need help with the email template or the variable that generates the link that the user will click on.
Please i need this urgently.
Hey, are you still needing assistance with this?
I’ve done a fresh install of 7.11.15 and it seems to have come with the password email templates.
However, here are the useful template values I could see:
Forgotten Password link:
Auto-generated Password for User:
You should be able to add the above variables to the appropriate Template, (or add them to a new Email Template), and select that template in Admin->Password Management
Hi thanks for your response.
So far the username worked but the forgotten password link that was generated (http://website.com:443/index.php?entryPoint=Changenewpassword&guid=5d41d280-582f-987d-3da8-5f1174ea81a1) gave the error attached:
Is there anything i’m missing?
hmm, I’m not too sure what could be causing that.
I’ve had a look around, and it seems like its caused by some sort of connection issue.
I found a post in the bitnami community which notes that a firewall has brought a similar error:
Is there perhaps a firewall of sorts that could be intercepting this connection on your end?
Alternatively, does this issue occur if you try it on another browser?