Unable to Install SuiteCRM 8.7.1 - Encountering Errors

[VaheGh]

I’m experiencing issues installing SuiteCRM version 8.7.1 on a server running PHP 8.1.2. During the installation, several errors appeared in the log file that are preventing the setup from completing. Here’s a sample of the log output:

Fri Nov  8 13:38:16 2024 [105847][1][SECURITY] OutboundEmail::checkSavePermissions - not logged in - skipping check
Fri Nov  8 13:38:16 2024 [105847][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Fri Nov  8 13:38:16 2024 [105847][1][FATAL] Email address save error
Fri Nov  8 13:38:24 2024 [105847][1][SECURITY] Invalid ext logger_file_ext : ''.
Fri Nov  8 13:38:24 2024 [105847][1][SECURITY] Setting logger_file_ext to '.log'.
Fri Nov  8 13:38:24 2024 [105847][1][SECURITY] Log file extension can't be blank.

All tables are created correctly in the database during the installation process. Admin user exists in the users table.

If anyone else has run into similar issues using PHP 8.1.2 with SuiteCRM 8.7.1 or has troubleshooting suggestions, I would be grateful for any guidance. Thank you!

[rsp]

You can watch video and install your SuiteCRM under 10 minutes:

10 minutes to install - SuiteCRM 8.7.0 just one script

Just wanted to share that the Github script is updated to run the latest version SCRM 8.7.0 Go there and check it out!

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GitHub - motaviegas/SuiteCRM_Script: Installing Suite CRM 8.7.0 easily from a script...

[VaheGh]

@rsp Thank you for your answer. I have followed all the steps, but I am still getting the same error.

[rsp]

What is your system config. Did you set correct permissions?

Set the required permissions

If you are using the terminal you can do this by running:

find . -type d -not -perm 2755 -exec chmod 2755 {} \;
find . -type f -not -perm 0644 -exec chmod 0644 {} \;
find . ! -user www-data -exec chown www-data:www-data {} \;
chmod +x bin/console

Please have in mind that:

• The user and group name (in the above example www-data ) needs to be replaced by the actual system user and group that your webserver runs under. This varies depending on your operating system. Common web server users are as follows:

  • www-data (Ubuntu Linux/Apache)
  • apache (Linux/Apache)

[VaheGh]

@rsp Thank you very much! I have already resolved the issue. It was caused by symbols in the database password that didn’t work.

[Fresh rhel install v8.7.0 "LBL_ACTION_ERROR" - #4 by manelfernandes](https://This post help me)

[VaheGh]

I even rebuilt the droplet on Ubuntu 22.04, only installed Apache2, and ran the setup script from the GitHub code. I can see the installation page and enter all configuration settings. However, on the login page, the form does not display normally. Unlike on my local setup where input fields and placeholders are visible, here they don’t appear as expected.

This is in suitecrm.log file

Fri Nov  8 16:25:08 2024 [75862][1][SECURITY] OutboundEmail::checkSavePermissions - not logged in - skipping check
Fri Nov  8 16:25:08 2024 [75862][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Fri Nov  8 16:25:08 2024 [75862][1][FATAL] Email address save error
Fri Nov  8 16:25:11 2024 [75862][1][SECURITY] Invalid ext  logger_file_ext : ''.
Fri Nov  8 16:25:11 2024 [75862][1][SECURITY] Setting logger_file_ext to '.log'.
Fri Nov  8 16:25:11 2024 [75862][1][SECURITY] Setting logger_file_name to ''.
Fri Nov  8 16:25:11 2024 [75862][1][SECURITY] Log file extension can't be blank.
Fri Nov  8 16:25:11 2024 [75862][1][SECURITY] Setting logger_file_name to ''.
Fri Nov  8 16:25:11 2024 [75862][1][SECURITY] Log file extension can't be blank.

This is prod.log file

[2024-11-08 16:25:12] php.CRITICAL: Uncaught Exception: You have requested a non-existent parameter "2Cb4". {"exception":"[object] (Symfony\\Component\\DependencyInjection\\Exception\\ParameterNotFoundException(code: 0): You have requested a non-existent parameter \"2Cb4\". at /var/www/html/crm/cache/prod/ContainerDVfIqrK/App_KernelProdContainer.php:2089, Symfony\\Component\\DependencyInjection\\Exception\\ParameterNotFoundException(code: 0): You have requested a non-existent parameter \"2Cb4\". at /var/www/html/crm/cache/prod/ContainerDVfIqrK/App_KernelProdContainer.php:2089, Symfony\\Component\\DependencyInjection\\Exception\\ParameterNotFoundException(code: 0): You have requested a non-existent parameter \"2Cb4\". at /var/www/html/crm/cache/prod/ContainerDVfIqrK/App_KernelProdContainer.php:2089)"} []
[2024-11-08 16:46:34] request.CRITICAL: Uncaught PHP Exception Symfony\Component\DependencyInjection\Exception\ParameterNotFoundException: "You have requested a non-existent parameter "2Cb4"." at App_KernelProdContainer.php line 2089 {"exception":"[object] (Symfony\\Component\\DependencyInjection\\Exception\\ParameterNotFoundException(code: 0): You have requested a non-existent parameter \"2Cb4\". at /var/www/html/crm/cache/prod/ContainerDVfIqrK/App_KernelProdContainer.php:2089)"} []
[2024-11-08 16:47:00] request.CRITICAL: Uncaught PHP Exception Symfony\Component\DependencyInjection\Exception\ParameterNotFoundException: "You have requested a non-existent parameter "2Cb4"." at App_KernelProdContainer.php line 2089 {"exception":"[object] (Symfony\\Component\\DependencyInjection\\Exception\\ParameterNotFoundException(code: 0): You have requested a non-existent parameter \"2Cb4\". at /var/www/html/crm/cache/prod/ContainerDVfIqrK/App_KernelProdContainer.php:2089)"} []
[2024-11-08 16:47:01] request.CRITICAL: Uncaught PHP Exception Symfony\Component\DependencyInjection\Exception\ParameterNotFoundException: "You have requested a non-existent parameter "2Cb4"." at App_KernelProdContainer.php line 2089 {"exception":"[object] (Symfony\\Component\\DependencyInjection\\Exception\\ParameterNotFoundException(code: 0): You have requested a non-existent parameter \"2Cb4\". at /var/www/html/crm/cache/prod/ContainerDVfIqrK/App_KernelProdContainer.php:2089)"} []

[rsp]

Updating from 8.6.2 to 8.7.0, error during upgrade-finalize: You have requested a non-existent parameter "23W"

I think we have same issue for upgrade 7.14 to 8.7

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Fresh rhel install v8.7.0 "LBL_ACTION_ERROR"

Hi guys, I’ve spun up a rhel 9 vm to host suitecrm on (with apache 2.4.57, php 8.2.24, mysql 8.0.36) but I keep running into this LBL_ACTION_ERROR about 30 seconds after clicking ‘proceed’ on this configuration page. [Screenshot 2024-10-09 125727] Afterwards, every web action fails and sends me to this page. The only way I’ve been able to get the environment working again is by wiping out the /var/www/http/suitecrm folder and remaking it. [Screenshot 2024-10-09 130108] I’ve seen other thre…

[manelfernandes]

If possible, try to run the scrip on a Ubuntu without any of these previous installed. The cleaner the better. I think there is a serious of conflicts in your machine.
The script is meant to be run on a clean server.

[VaheGh]

@manelfernandes thank you.
I have already resolved the issue. It was caused by symbols in the database password that didn’t work.