Yeah Paul, I watched your video before I posted this
I can get amazon ses to forward bounces to my bounce email account.
I still don’t understand what MY next step is
Do I have to go into the bounce email and then remove the email address myself or does suitecrm suppress the email address automatically when it runs scheduler?
Yes you will need a supression list by email address. You will need to populate it. SuiteCRM does not. You probably don’t want it by “ID” it could be just that email address bounced, but the person has another email address. So you just want to bounce the email address, not the person.
NO invalid emails do not get added to suppression lists, they get marked as invalid and cannot be sent to in the future.
Yes, you have to manage your bounced emails
Suppression lists are not “global” they only apply to the campaign they are added to.
If someone clicks unsubscribe, they get added to the unsubscribe list (suppression). … again this is not an easy answer it is complex. Unsubscribes work differently depending on how you implement them. I have another blog article here:
I don’t believe you can create a campaign without an unsubcribe list. It won’t allow it. I don’t know what would happen if someone unsubscribed and there was no unsubscribe list attached by some fluke.
Paul, If a user clicks on the standard SuiteCRM campaign Unsubscribe link, that associated email address should get the opt-out box checked and the address should be automatically suppressed in future campaigns. We use SuiteCRM (7.14) to send monthly emails to roughly 4000 customers. If they click on the Unsubscribe link they are taken to a web page that asked them to click a checkbox to opt-out of future marketing emails. The submit button uses the original Unsubscribe link to actually make SuiteCRM check the opt-out box on their address. If you set up a bounce account you can have SuiteCRM automatically mark bounced emails as invalid. I had to add some PHP parsing to the bounce handler code to get it to understand our in-house mail servers bounce format but I would think the standard bounce code should still work for most people but I’m not certain. FWIW, we do not use a suppression list for any of our campaigns.
Yeah thats an issues with version 8. I don’t know how you would accomplish a proper email campaign in version 8. I know they just did some extensive updates to version 8 campaigns but I haven’t had a chance to test them.
Personally I use Mautic for email marketing and SuiteCRM for CRM. Mautic syncs with SuiteCRM and sending emails is much less complicated.
It sounds intriguing but they specify not installing on a shared server as you won’t get any support. But I was hoping this would be an all-inclusive tool for us, and I’m not giving up hope yet. Wating to see if 8.9 fixes things.
You really want Mautic and SuiteCRM on a VPS. Shared hosting for both is possible but has some drawbacks. Depending on the host, mostly around outbound email and deliverability.
I tested an email optout by sending email to an address, and then clicking the opt out link.
The record now shows the opt out box checked. Great
I have a suppression list by email but it is not added so you are saying I have to now manually add it to suppression list?
Which presents the problem - how do I find opted out targets? There is no filter in the targets and there are no longer ticks and x’s so if I don’t know the target how to do find it?
Finally I am hoping that if opt out is checked, regardless of suppression list the system will NOT make an attempt to deliver?
This is the problem with SuiteCRM for email campaigns. Don’t get me wrong I love SuiteCRM but for email campaigns its not a good choice. You can spend days trying to figure it out and you still wont. If you try and flow chart out all the possibilites and permutations of subscribe/unusubscribe, newsletter campaign vs. email campaign vs. unusubcribed vs. undeliverable (bounce) vs. suppresion lists, etc. It’s so confusing. Then when you are up against a deadline to get a campaign out, they all get stuck in the queue and you spend hours trying to figure out how to get them to send. Been there done that.
Mautic is a much more elegant solution. Its designed solely for marketing automation (it’s not a CRM). It syncs perfectly with SuiteCRM. Some advantages you get using Mautic over SuiteCRM:
A subscriber dashboard where each subscriber can manage their own subscription preferences in a preference center.
Drag and drop mobile responsive email builder with mobile previews.
Lots of pre-desgined email templates that you can build on.
Lead scoring: you can’t mesure engagement in SuiteCRM by opens,clicks and web visits unique to each lead.
Reporting is way better. Statistics and open rates etc.
Automation is far more advanced, for example send email, subscribed - send email 1, unusbscirbed, send email 2.
Campaigns can be timed based on entry into the campaign and then the lead gets a series of emails post sign up.
Leads can be geographically targeted based on their IP.
Leads can be tracked accross devices based on device ID, IP and cookie.
Dynamic content, for example if someone is in the automotive industry the middle part of the email is customized vs. someone in the food industry.
Built in A/B Testing, test multiple email variations to find the one that converts the best.
Behavior based triggers: For example, add someone to a different campaign if they download an asset (pdf, etc)
Way better segmentation ie: leads who got email A, opened it and downloaded the asset.
Better channel integration: SMS, Twitter (X), etc. all from the same platform.
Buit in Asset management. Kind of like documents in SuiteCRM, but clients can download them.
Instant notification to sales when specific engagement actions are taken ie: download an asset, fill out a meeting request form.
Fully featured form builder to populate your lead list.
Fully featured drag and drop landing page builder to easily launch a full campaign with landing page, CTA and CTA form. Plus all the automation and lead scoring behind it.
I love SuiteCRM, it’s a fantastic CRM, but for email marketing it’s at least a decade behind where the envelope is today. I really recommend you try Mautic and sync it with SuiteCRM and you have the best of both worlds.
I’ve been where you are trying to figure it all out in SuiteCRM. I suspect the further you go, you will end up with Mautic.
I’m not doubting that it’s better. I’ve had a great deal of difficulty setting SuiteCRM up, but with your help and others, I’ve been able to get it running fairly smoothly overall on a “shared server”.
Knowing that do you think I can i get Maustic to run on a shared server? I don’t have an option and they do not recommend it
How does it interact with Suitecrm? How do you play well with each other?
They both work perfectly well together out of the box, there is a plugin in Mautic that syncs with SuiteCRM.
Mautic probably won’t run on a shared server. You need like 768MB of memory just for Mautic. That plus suitcrm is probably going to be a problem for low cost memory restricted shared hosting.
Why don’t you set up a free AWS LAMP server? Not sure what the memory is on that, but either way, it will be just as cheap as shared hosting probably for the amount of traffic and usage both are going to get.
