SuiteCRM 8 Install Procedure

šŸ“¦ Install & Upgrade Help
1

Dear all,

Excuse-me my ignorance but I donā€™t succeed to install the new version on my provider.

I transfer all files and change properties but the command ā€œ./bin/console suitecrm:app:installā€ from browser donā€™t start.

Could you help me?

2

Hi @Eurogalvano,

Welcome to the community! :wave: and thanks for trying out SuiteCRM 8.

Just a few questions to try to understand the problem:

  • Are you using linux?
  • Are you using apache webserver?
  • What php version do you have?
  • After transferring the files and trying to https://<url-of-your-crm>, what do you get?
  • When trying to run the ./bin/console suitecrm:app:install on the terminal do you get any errors?
3

Hi @clemente.raposo,

Thanks a lot for your prompt return,

Yes Linux.
Yes Apache.
PHP 7.4.
The provider message ā€œOn constructionā€.
Now I understand: We need to apply the command line in a SSH Terminal! I will tryā€¦

Best Regards

4

Dear @clemente.raposo

I proceed in terminal and result like figure.

Install
Install722Ɨ610 27.9 KB

But now I have a 403 error access denied.

Any suggest?

5

Hi @Eurogalvano

Could you try the command again with -W true, please? this will ignore the warning for the IMAP module.

6

Hi @clemente.raposo ,

Install with -W results:
Install2
but remains 403 error
Regards

7

Hi @Eurogalvano,

Nice, thats some progress.

Have you re-set the correct permissions ? Try running the following 3 commands:

find . -type d -not -perm 2755 -exec chmod 2755 {} \;

find . -type f -not -perm 0644 -exec chmod 0644 {} \;

find . ! -user www-data -exec chown www-data:www-data {} \;

But please that your host is using www-data as user and group. It could be a different one.

8

Hi @Eurogalvano,

We have just updated the SuiteCRM 8 install documentation. The updates try to make it more comprehensive.

I think it may help a bit more now:

Please let me know if you still have issues

9

Dear @clemente.raposo

Unhappy donā€™t succeed to use the commands because I donā€™t have permission on linux and my host not help me.
I changed the files and folders properties in filezilla but still have 403 error.

10

Hi @Eurogalvano ,

Ok thank you.

Do you know if the files are set for user ā€˜www-dataā€™? And if ā€˜www-dataā€™ is the user used by apache?

Also, do you know if you have permissions to run the ā€˜chownā€™ command?

Another thing to check is the ā€˜vhostā€™ configuration to see if it is pointing to the correct place. ( You can find more information about this, in this part of the install guide Downloading & Installing :: SuiteCRM Documentation)

11

Hi @clemente.raposo ,

Sorry for the many questions.
I change permissions using FileZilla and chmod +x bin/console command using SSH terminal.
I canĀ“t have permission to change vhost.ini
I can managed to install only using: https:///public/index.php without errors, only warning about php memory.
I can login but the dashboard doesnā€™t appear graphically (Picture 1).

Picture 1
Picture 11360Ɨ768 58.2 KB

Please help us,

Thanks a lot,

12

Dear Master,

I managed to finish the installation!
The permissions of some files were wrong.
I also put a new .htaccess file in the root pointing to the public folder.
Now itā€™s time to configure and start the testing phase.
Thanks a lot!

13

Hi @Eurogalvano,

Sorry for the delay in replying.

Glad you were able to solve it!

If there is any feedback you would like to provide, the following topic may be a good place to start.

14

Hi @Eurogalvano

Please share with us the new .htaccess file! (I canĀ“t have permission to change vhost.ini)

Thanks in advance!

15

For Sure,

RewriteEngine On
RewriteCond %{REQUEST_URI} !public/
RewriteRule (.) public/$1 [L]*

Best Regards