Suite CRM 8.9.3 campaign issues

đź’¬ General Discussion
1

Hi there,

I am having an issue with the camapigns.
I created an email template, and 3 target lists and a campaign.
my goal is to schedule a campaign to send the same message (email) to the 3 different target lists at a 3 different time

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after scheduling the first batch is sent correctly but the 2 others are stuck in the queue:
(the test emails in the target lists are defferent emails I own)

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associated message in the log :[FATAL] Error retrieving template for the email campaign. marketing_id = ca7e469b-e6a6-439e-bf52-cece53bd0901.

at this stage I cannot delete the emails from the queue

I am probably doing something wrong, but I don’th know what.
any Idea or a tutorial :wink:

2

Related: Fix #862 -Legacy campaign send to prefer Email Marketing content over template by eleknader · Pull Request #876 · SuiteCRM/SuiteCRM-Core · GitHub

3

thanks,
this issue is happening on suite CRM 8.9.3. the video is on 7.15. the process there is slightly different.

however, I think the campaigns are properly done as the first batch is sent correctly. Only the following batches on the same campain have this issue (not finding the email template, preventing the next batches of emails to be sent) the first time the template is correctly found.

the question is more about sending multiple batches in the same campaign with the same email template

4

I’m not sure which version exactly it started, but the scheduled jobs chaned there are two new scheduler jobs to add to send and queue campaigns in SuiteCRM 8..

5

Thanks, I made the chage, now waitting next batch running on monday.
I will let you know if it works

6

Threre is also a new server job to run, it doesn’t run under the legacy cron.

7

I put this together after a day of testing. Thought you might find it useful.

2 Likes
8

You’ve outdone yourself this time, Paul!

That’s great work :clap:

Thanks