[8.9.1] issue with email campaign - Error retrieving template for the email campaign. marketing_id

💬 General Discussion
1

Hi all,

I’m currently trying to send emails with the campaign feature but the emails are getting stuck in the email queue.

In the log I see the following:

Fri Nov 7 2025 at 12:31:02 [389250][1][FATAL] Error retrieving template for the email campaign. marketing_id = 14a6c3f0-eed8-4d1d-af74-570c45731cff
Fri Nov 7 2025 at 12:31:02 [389250][1][FATAL] Error verifying templates for the campaign, exiting
Fri Nov 7 2025 at 12:31:02 [389250][1][FATAL] Error retrieving template for the email campaign. marketing_id = 14a6c3f0-eed8-4d1d-af74-570c45731cff
Fri Nov 7 2025 at 12:31:02 [389250][1][FATAL] Error verifying templates for the campaign, exiting
Fri Nov 7 2025 at 12:31:02 [389250][1][FATAL] Error retrieving template for the email campaign. marketing_id = 14a6c3f0-eed8-4d1d-af74-570c45731cff
Fri Nov 7 2025 at 12:31:02 [389250][1][FATAL] Error verifying templates for the campaign, exiting

Any idea what to check?

Thank you so much for your help

2

Hello Timmi,

I’ve tested it today and it worked well.
Have you created and selected the email template for your campaign?

Do you see any differences / hints between the screenshot and yours?

image
image3810×2189 464 KB

Does your template exist? Is it a campaign template?

3

Yes this is looking very similar.

I will give this another try later this week but I have selected the template during the process and saw the connect of the email inside the window (you screen shot) as well.

The last test have been done without specific templates and they worked.

4

hm…
I tried this morning and it is working as well.
Not really sure what my issue was.

5

Sounds good then (the working well bit) :slight_smile: