Welcome to the forum @massi.mirabello
No reason why not - unless you think any specific detail will be difficult?
Is this
A) an auto-dialling outbound call-centre problem (ie the system dials numbers and only AFTER the phone is answered is the call routed to human operator
OR
B) an inbound situation: after the inbound caller has answered some IVR questions, they get routed to a human operator
OR
C) something else?
The latest API is GraphQL (edited after pgr’s correction below - ie latest is not API V8
When you looked at the documentation - was there anything there that you thought might prevent SuiteCRM doing what you need?
For pushing the API further - see this thread.
Which brand “Contact Center System” is it? Does it have good documentation for its API?