Problem with showing Greek characters

💬 General Discussion
1

Hello, I have installed SuiteCRM in SiteGround. All works fine, but when I create data with Greek characters, they show fine unless they are in the Description field, in Accounts, Contacts, in any module.

For example in the image below:

I created a simple HELLO account with Greek letters, they all appear fine unless for the &letter; inside Description field. Address fields are fine.

Data on the database are saved correctly. I changed the database from TEXT to VARCHAR, it made no change (I had a thought that the field type may be relevant).

Any idea on how to fix this?

2

Does it displaying correctly in the edit view? :melting_face:

3

Hello, I also tried it on the online demo ad https://suite8demo.suiteondemand.com . Go to account 5D Investments and look at the Description. In view or edit, you get the &character; thing…

I also tried adding a custom TextArea via the Studio. Same result. But if I add a Text Field, it works fine. It has to do with the TextArea and its display. Where should I head to debug this?

4

If I am not wrong this topic has been discussed in this forum. You just need to do correct search.

Also, search it on GitHub.

5

Similar case. The problem reappeared due to htmlpurifier CVE. it needs to be fixed.

6

@rsp
I just made the adjustment, and it didn’t work. I believe this space is for discussion and addressing issues, especially when they remain unresolved. If the problem persists, it makes sense to continue talking about it, even if it has been mentioned before. By saying, “You just need to do a correct search. Also, search it on GitHub”, it’s evident that my comment, where I mentioned that I already implemented the suggested solution and it didn’t work, was not read.

7

sorry maybe I misunderstood it. You wrote this:

On the other hand, the change mentioned in Bugfix/issue 542 accented character displayed incorrectly by cvillarongace · Pull Request #579 · salesagility/SuiteCRM-Core · GitHub worked correctly.

I thought you found the solution.

8

Correct, I found the solution in this ticket and brought it up here for two reasons:

  1. Because the solution provided in the forum is not working. I commented to check if, besides the changes mentioned in the PR, there is anything else missing that could explain why it’s not working.
  2. I attached the solution that worked for me, in case it might help someone else.
9

sorry but I am not very familiar with GitHub. I see that issue 542 addresses a similar problem that may be actually the fix, but it references some files that do not exist in my installation (latest version 8.7.1). E.g.

core/app/core/src/lib/services/formatters/text/text-formatter.service.spec.mock.ts

So I copied all changes and the two new files in the /text/ folder, I did a Quick Repair and Rebuild, added some extra characters inside the file: text/text-formatter.service.ts

like →
‘–’: ‘–’,
‘—’: ‘—’,
‘Α’: ‘Α’,
‘Β’: ‘Β’,
‘Γ’: ‘Γ’,
‘Δ’: ‘Δ’,
‘Ε’: ‘Ε’,
‘Ζ’: ‘Ζ’,
‘Η’: ‘Η’,

but still it does not seem to work. Solution #542 does not work in my case, all is well copied and double-checked.

10

For the Angular code in the v8 front-end, you can’t just change files and run a QR&R, you need to do a full front-end rebuild.

Unless you are a developer I do not advise going down this route, it’s tricky to get it working.

11

Hi @isalos
@pgr is correct. Since the change affects the frontend implemented in Angular, it is necessary to build the application. If you have the necessary development knowledge, make sure yarn is installed in your environment and run the following commands from the project root:
yarn build common
yarn build core
yarn build shell

12

No I do not have the necessary experience, and my crm is on SiteGround so no ssh access. I think I should wait for the next version of SuiteCRM…