Accented characters not working in description fields for Accounts, Contacts, Opportunity ...it works fine only in Notes

I found this problem after upgrading to 8.6.2.
I can confirm it using online demo ad https://suite8demo.suiteondemand.com

If you edit a random record of Accounts, Contacts, Opportunity writing in the description field a sentence containing an accented character (àèìòù for example) you can see

àèìòù
example

Check attachments here …

Thanks to all Community, Vincenzo


The problem is in 8.7.0 version too

1 Like

The problem is in 8.7.1 version too …

For me this feature is important, more time passes an descriptions in contacts/notes become illegibile

All my users continues to ask me how long the problem will persist, a big pressure for me that choose suitecrm.

Is there a way to accellerate the fix process ?

You can apply the fix manually in your system.

File changes → Fix #274 - Fix Views HTML Entities Which Encode UTF Characters Incorrectly #403 by yunusyerli1 · Pull Request #501 · salesagility/SuiteCRM-Core · GitHub

Be careful and create backups of the files you change, before messing with them.

You might need a Quick Repair and Rebuild (or even Symfony cache:clear from the command-line) to make changes effective. If you do it from the command-line be careful not to break permissions and ownerships.