Hi, Iām really stuck with phone call function integration in SuiteCRM 7 or 8. I have FreePBX, tried these multiple add-ons on marketplace, but none of them works. Dreamers at least try to help but anyway system donāt work even for test environment, not to say spending 1000 USD / year for it.
Has someone any working advice?
Thanks in advance
FreePBX settings can be hard to get right.
Have you tried asking the authors of the add-ons for assistance getting it right?
yes, Dreamers were responsive, but anyway, so much cli adjustments needed, so much core adjustments, and nothing. Also add on for v.8 is not operative at all. But we need to upgrade
I perceive that as diag tool for PBX, not as add on to SuiteCRM. I imagined that there is ready made telephone tool what I can just buy and use on CRM. In general I want to avoid use of softphones for sales reps, just push them working in one web environment, no need to deliver hardware, install any softphones, etc.
Hello Superego
We would be happy to help you integrate your PBX with your CRM. Please contact us at bhavin@dreamertechs.com, and our team will assist you in seamlessly integrating your CRM with your PBX.
Hi, I allready was in contact with Dreamertech took your add-on and went through all process of assistance, but at last no usable result.
Yes m from the right person can i have your details to connect with you ?
GitHub - serfreeman1337/asterlink: Asterisk integration with Bitrix24 and SuiteCRM Ā· GitHub works great and is free =)
Thanks. Definitely will ask my IT to test it.
I just want to confirm we have the FreePBX CRM Link working with SuiteCRM 7.15.2 in production. If your issues donāt get solved. Please post details here and we may be able to walk you through. It should be noted we havenāt tested with SuiteCRM version 8.
Helpful hint donāt forget about this new flag.
API v4 Query Config
A new configuration option disable_v4_api_query_where has been added. This option allows administrators to disable the v4 API query where clause. By default, this option is set to true, meaning the v4 API query where clause is disabled. To enable it, set the option to false in the config_override.php.
Yes,
API v4 Query Config
A new configuration option disable_v4_api_query_where has been added. This option allows administrators to disable the v4 API query where clause. By default, this option is set to true, meaning the v4 API query where clause is disabled. To enable it, set the option to false in the config_override.php .
I agreeā¦ I have been able to get it to show my calls (donāt have the pop up window working yet)ā¦ I also have modified a script that creates contacts from a certain email address that I get my sales leads from.
To get the pop-up to work, use Sangoma Phone Desktop app.
The code you will use will look something like this.
https://YOUR FQDN or local IP address/index.php?action=UnifiedSearch&module=Home&search_form=false&advanced=false&query_string=ļæ½LLER_ID_NUMBER%
The PBX setting will also have to be correct in CRM link.
Helpful hint: Make sure you can ping everything 1st. If you can, start with your firewall or router, then move to the PBX firewall. Donāt forget to check the firewall on your SuiteCRM instance. Everything will have to be able to reach each other to include the PC you want the call pop-up on.
Hope this sends you down the right road. If not, message me back with the errors you are seeing.
Do you mean Sangoma Talk? Also, I run Linux, so I donāt think this is available for my systemā¦.
I have never tried it in whine. Go for it.
Sangoma Talk is their mobile phone client.
I use FreePBX (made by Sangoma) but Iāve never used their proprietary VoIP phones.
I heard the softphone app was only for their proprietary systems alsoā¦ is that true? Or can you use it with any vanilla SIP account?
Sangomaās/FreePBX/PBXact voip SIP desktop phones are so-so. The MAJOR feature you get by buying a phone from Sangoma is that you get their Endpoint Manager module for free. What the Endpoint Manager module does is it allows you to remotely manage 1000ās phones by the click of 1 button. For a single user, the benefit is that it makes your voip SIP desktop phones and softphones plug-and-play.
Sangomaās/FreePBX/PBXact voip Softphones are a paid product. But, most good voip Softphones ARE a paid product. At the time, I was testing softphones for production. I did run across a few FREE voip Softphones, but they never really worked reliably. I can tell you the Sangoma Softphones phones just work and scale.
Sangomaās/FreePBX/PBXact voip Softphones WILL, however, work with ANY voip SIP provider.
You mean I can use them from a SIP account like, say someone@linphone.org?
I just tried installing Sangoma Talk on my phone but it doesnāt seem to show me options to use my own account, it seems to be asking for a Sangoma login which I donāt have.
You skipped a few steps.
Start here
Tip:
Really read this section over. There is some config on the PBX side.
See the Sangoma Talk FAQ for details about using Talk Mobile and Phone Desktop softphones with your PBX.
Helpful links
FreePBX and PBXact administrators can enable Sangoma Talk Mobile users within the User Management module of the PBX. That can auto-generate an invitation email to the user with a āmagic linkā for automatic log-in. For details, see Installing Sangoma Talk for Mobile.
For setup information on the Desktop Softphone, see Sangoma Phone Desktop Home.