Office365 email setup

[joesuter]

I’m trying to setup Email in Admin, Email settings - Configure email settings, for Office365 online,
Exchange Server: smtp.office365.com
Port: 587
TLS
Use SMTP Authentication: ON
This works fine for the admin but all the other users fail. even me as a user with my email set up the same as above.
Help!!!

[acatt]

We use Office365 for individual accounts - but it doesn’t work for group accounts (cases etc).
Under profile:
Mail Server Address: smtp.office365.com
IMAP
SSL
Port: 993

[ashish]

Is this business office365 or personal?

[acatt]

Business

[global-dave]

Yes same here, Office 365 Business … nothing happening with IMAP … no messages, nothing. Tests okay. Then … nothing.

:huh:

[acatt]

As I mentioned above Office365 BUSINESS works for users, but not for group accounts.

"
We use Office365 for individual accounts - but it doesn’t work for group accounts (cases etc).
Under profile:
Mail Server Address: smtp.office365.com
IMAP
SSL
Port: 993
"

[johnwreford]

O365 Business.

Can’t get it to work for Users or Group.

SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [MN2PR19CA0035.namprd19.prod.outlook.com]

[mgarcia83]

I am having the same issue i tried gmail account and was successful so has something to do with office 365 i even tried calling go daddy which is who i have my office 365 with and they were no help and said that all they could do is give me server settings and that is it i am currently switching to gsuites but does anyone have anyway i can fix this before i switch to gsuites?

[johnwreford]

My issue was in Azure (Office365). You have to enable legacy email authentication.

[mgarcia83]

@johnwreford
Where in azure do i enable that ? Please

[jang430]

@acatt

smtp.office365.com

Hi. How do you use office365 to send quotes, or reset password? Is office365 supported?

[EugeneP]

Hello @johnwreford

If you would not mind, please guide me to where to enable “legacy email authentication” for Office365.

Thanks so much.

[AlxGr]

Office365 gives some issues to authenticate. Check this post for a work around:

Office365 smtp rejected

As a reference for those who are experiencing this issue with Office365 I’ll share the solution what worked for me. Background: I found this issue occurs when you are hosting your CRM o domain different to the one you have setup on your Office365. (That’s my case at least). To solve it you either add your CRM domain to your Office365. If for some reason you are not allow to do it, the workaround is to modify the sugar library that creates the emails on SuiteCRM (Thanks to @R3xMan). To do so …

Thanks,

[mbiondi]

I have the same problem. Were you able to solve this?

[rsp]

SuiteCRM 2024: Master Email Setup, Complete Guide for Versions 7.14+ & SuiteCRM 8

[pstevens]

My understanding is SMTP for O365 if being depricated. If it does happen to work for you its only a matter of time before its shut down. (September 2025).

You should explore alternate outbound email like Sendgrid, etc. that support SMTP.

[rsp]

Does @suitecrm_team team needs to update code to compatible with O365?

[pstevens]

That would be nice. I don’t see any plans on the roadmap.

[abuzarfaris]

It’s really simple for outbound as well. I did it on for one of my clients
In summary
Just need to add relationship with oauth connection module for outbound email
In the send email function there’s a simple change phpmailer already has support

In the scopes of oauth provider just need to add email.send scope

[pstevens]

@abuzarfaris Nice! Didn’t realize it was that simple. Should this be a PR? Maybe it will get merged into the core. I’m sure there’s lot of people using O365 for outbound that need this solution.