No navigation menu, is it normal?

[smartlim]

Following the “SuiteCRM 8 Guide > Administrator Guide > Installation Guide > Downloading & Installing”, I installed SuiteCRM8.5.0 from pre-built installable packages. After logging in, the first UI is as follow:

No navigation menu, is it normal? If not, what should i do?

Thanks .

[BastianHammer]

I’ve seen this issue already a few times.
Most likely it’s related to the server config / permissions / corrupt installation files.

Check out these hints to see whether you can get it working:

Missing navigation menus

I had this issue every time i install suitecrm 8 on Ubuntu 20.04 Tried everything and the only way worked with me is to install through cli This time only it worked well and the navigation menus appeared normally.

Missing top navigation bar

Hello! I have installed SuiteCRM 8 on XAMPP PHP 8.0.15 Apache 2.4.52 (as a new user I cant give multiple screenshots, so I’ve put everything in one PNG) By the installation guide I have enabled all necessary extensions an the installation ran smoothly. I even logged in successfully. But I am missing whole Top Navigation Bar. I can access modules if I type module name in the link (provided that I know a module name, example> Administration)> http://localhost/suitecrm8/public/legacy/index.p…

[smartlim]

Hmm. I also tried the cli way, but met DB connection problems. Maybe I should have another try and find out the real reason of this problem.

[rsp]

Looks like your URL is not correct. You need to set root directly correctly in the web server.

[chris001]

Not able to redirect to public legacy after install

I didnt see any file in that location. I solved my issue. Changing document root from cpanel addon domain setting.cpanel have option to change document root for main domain and addon domain and sub domain.

[smartlim]

The above is my root directory configuration. Anything wrong?

[smartlim]

I didn’t install cpanel addon yet. Is it the only choice?

[rsp]

Not able to redirect to public legacy after install

“In which folder I just need to paste this code in .htaccess file? One is in the main folder?” Yes, where your subdomain dot mydomain dot com root folder is. “Path to suite directory how should I write?” On cpanel, the DocumentRoot is usually something like this: <VirtualHost *:80> DocumentRoot /home/cpanelusername/subdomaindotmydomaindotcom/public <Directory /home/cpanelusername/subdomaindotmydomaindotcom/public> AllowOverride All Order Allow,Deny Allow from All <…

[chris001]

localhost/suitecrm/public/legacy/index.php is not the way.

To double-check your install:

How to Install SuiteCRM 8 | Video Walkthrough Tutorial | Installation Guide

What happens when you go to localhost/suitecrm - if you installed correctly, it should work.

[smartlim]

I just can’t connect to Youtube, or I should have solved the problem. When I go to localhost/suitecrm, I can only see the content list under the directory suitecrm. Maybe I know what I should do now.

[smartlim]

Do you have other links that I can visit from Shanghai Asia?

[chris001]

How to Install SuiteCRM 8 Walkthrough Tutorial Installing SuiteCRM 8...

Webserver Setup Guide

• What’s your OS and OS version?

• Double check these 2 items:

Running the UI installer

[smartlim]

@chris001

What’s your OS and OS version?

OS: Ubuntu
OS version: 20.04