Migration from SuiteCRM 7.14.x to 8.4.1 finished, but does not look OK :(

[OPS-Hesham]

I did migrate successfully from 7.14 to 8.4 using the CLI; however, I got wired behaviour

1. The first thing is that the navbar is missing from the webpages as well as the footer.
2. Nothing in the database is working; for instance, any lead or contact I try to press does nothing but change the line in my browser tab, but it does not go to any page!
3. The original webpage with 7.14 is still running fine on the same database, so it is not a problem with the database.

What do you think the issue would be?

I did follow the migration guide step by step, including:
a- giving right permission before and after
b- migrate using the “Keep” method.

I attached a screenshot to show it. Sorry, I had to hide the account details for privacy.

Could you please help me migrate smoothly from 7.14 to 8.4?

Thanks

[rsp]

Is it similar to below posts?

Missing top navigation bar

Hello! I have installed SuiteCRM 8 on XAMPP PHP 8.0.15 Apache 2.4.52 (as a new user I cant give multiple screenshots, so I’ve put everything in one PNG) By the installation guide I have enabled all necessary extensions an the installation ran smoothly. I even logged in successfully. But I am missing whole Top Navigation Bar. I can access modules if I type module name in the link (provided that I know a module name, example> Administration)> http://localhost/suitecrm8/public/legacy/index.p…

missing navigation bar after upgrade to 7.2.2

Hi, I upgraded from 7.1.5 to 7.2.2 using Installatron, and my data seems fine. Problem is that the top, black navigation bar disappears at odd times, and makes it very hard to use. It seems to be worse using Chrome. Any suggestions will be greatly appreciated. Thanks Robert

Missing navbar and searchbar

Hi @clemente.raposo I got through with the installation but when I log in I get a 500 Internal Server error on some of the pages. The Home page, Administration and a couple others. I ran the command for the permission as stated in the install guide but I’m not sure why it is generating this error.

[OPS-Hesham]

Yes, that works, but getting now:

Database failure. Please refer to suitecrm.log for details.

[rsp]

Awesome! What all changes you did?

What is error in the sugarcrm log file? You could share steps you followed and screenshots here.

[OPS-Hesham]

I did follow the first link mentioned. I was still using public/legacy as server endpoint on Apache2 and not public/

Also, I did fix the other problem by modifying it under “public/legacy/data/SugerBean.php.”

and it does work now!

Amazing, and thanks.

[rsp]

Kudos!

Let us know what code changes you did in the public/legacy/data/SugerBean.php, so it will help us in the future.

[OPS-Hesham]

I did change in “data/sugarbean.php” following this reply:

Cannot view Project tasks in Project module [8.2.3] “Database failure. Please refer to suitecrm.log for details.”

The cause: In MySQL 8.0.31 something has been changed so the SQL queries that pull data for subpannels fail. The current code in SuiteCRM adds the outer ( ) to the query. If the outer ( ) is removed from the query, the SQL query will complete normally. I hope in future releases [>8.2.3] of SuiteCRM this bug is fixed - so that it works on all MySQL 8.0.xx versions. This fix worked for me https://github.com/salesagility/SuiteCRM/issues/9788 As pstevens71 wrote: In file /public/legacy/data/S…

[OPS-Hesham]

Now, I have a totally new issue. I couldn’t find any solutions yet. I had Form Wizard using the old version 7.14.1, and after migrating to 8.4.1, it does not work. I did try using something like “/public/index.php?entryPoint=WebToPersonCapture” but this seems not to be working at all. HTTP ERROR 404

Does anyone know what is going on now? I found something like changing line 146 in webtopersoncapture.php, but it is already there.

[OPS-Hesham]

Guys, is there anyone to help here?

[chris001]

@OPS-Hesham Here is a discussion thread with users showing how they use these web forms and make them work in 8.4.

[OPS-Hesham]

I am sorry but this doesn’t solve the problem here, I had working webform at 7.14 and once migrating to 8.4 it doesn’t not work. The question is not how to create one but rather how to fix what I have?

[chris001]

Would you create a campaign and web form on the online demo, and get it to reproduce this error?
EDIT: Can you update this issue with your post migration webform not working