Issues after upgrading from 7.14.4 to 8.6.1 - missing formatting in HTML

wavesailor · 9 August 2024 14:35

I don’t have any add-ons or customization’s.

Okay so I re-did both vendor folders and both the default and suite8 themes across too.
I reset ownership and permissions. I then did a cache-clear.
BUT I still get the same issues with no errors in the browser or any of the logs.

What is weird though is the a lot of the pages seem to work except the Home page, About page and pages where you input data. See screenshots.

pgr · 9 August 2024 18:35

Ok. In that state, can you use the find commands without the exec parts to simply check if something is messing your ownerships or permissions?

sudo find . -type d -not -perm 2755
sudo find . -type f -not -perm 0644
sudo find . ! -user www-data

wavesailor · 12 August 2024 13:19

Thanks. I ran those find commands and these were the results. I am not sure what to make of this?

/var/www/suitecrm$ sudo find . -type d -not -perm 2755
./public/legacy/cache/jsLanguage/Calls
./public/legacy/cache/jsLanguage/Documents
./public/legacy/cache/themes/suite8/modules
./public/legacy/cache/themes/suite8/modules/Calls
./public/legacy/cache/themes/suite8/modules/Documents

/var/www/suitecrm$ sudo find . -type f -not -perm 0644
./cache/prod/doctrine/orm/Proxies/__CG__AppModuleUsersEntityUser.php
./bin/console
./public/legacy/cache/jsLanguage/en_us.js
./public/legacy/cache/Relationships/relationships.cache.php
./public/legacy/cache/modules/EmailText/EmailTextvardefs.php
./public/legacy/cache/modules/ModuleBuilder/language/en_us.lang.php
./public/legacy/cache/modules/Tasks/Taskvardefs.php
./public/legacy/cache/modules/Tasks/language/en_us.lang.php
./public/legacy/cache/modules/AOW_Actions/AOW_Actionvardefs.php
./public/legacy/cache/modules/AOW_Actions/language/en_us.lang.php
./public/legacy/cache/modules/SurveyResponses/SurveyResponsesvardefs.php
./public/legacy/cache/modules/SurveyResponses/language/en_us.lang.php
./public/legacy/cache/modules/Campaigns/Campaignvardefs.php
./public/legacy/cache/modules/Campaigns/language/en_us.lang.php
./public/legacy/cache/modules/AOW_WorkFlow/AOW_WorkFlowvardefs.php
./public/legacy/cache/modules/AOW_WorkFlow/language/en_us.lang.php
./public/legacy/cache/modules/EAPM/EAPMvardefs.php
./public/legacy/cache/modules/EAPM/language/en_us.lang.php
./public/legacy/cache/modules/Trackers/Trackervardefs.php
./public/legacy/cache/modules/Trackers/language/en_us.lang.php
./public/legacy/cache/modules/Import_1/ImportMapvardefs.php
./public/legacy/cache/modules/Import/ImportMapvardefs.php
./public/legacy/cache/modules/Import/UsersLastImportvardefs.php
./public/legacy/cache/modules/Import/language/en_us.lang.php
./public/legacy/cache/modules/LabelEditor/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Line_Item_Groups/AOS_Line_Item_Groupsvardefs.php
./public/legacy/cache/modules/AOS_Line_Item_Groups/language/en_us.lang.php
./public/legacy/cache/modules/Activities/language/en_us.lang.php
./public/legacy/cache/modules/Leads/Leadvardefs.php
./public/legacy/cache/modules/Leads/language/en_us.lang.php
./public/legacy/cache/modules/Emails/Emailvardefs.php
./public/legacy/cache/modules/Emails/language/en_us.lang.php
./public/legacy/cache/modules/Employees/Employeevardefs.php
./public/legacy/cache/modules/Employees/language/en_us.lang.php
./public/legacy/cache/modules/AOR_Conditions/AOR_Conditionvardefs.php
./public/legacy/cache/modules/AOR_Conditions/language/en_us.lang.php
./public/legacy/cache/modules/TemplateSectionLine/TemplateSectionLinevardefs.php
./public/legacy/cache/modules/TemplateSectionLine/language/en_us.lang.php
./public/legacy/cache/modules/OAuthKeys/OAuthKeyvardefs.php
./public/legacy/cache/modules/OAuthKeys/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Products_Quotes/AOS_Products_Quotesvardefs.php
./public/legacy/cache/modules/AOS_Products_Quotes/language/en_us.lang.php
./public/legacy/cache/modules/Surveys/Surveysvardefs.php
./public/legacy/cache/modules/Surveys/language/en_us.lang.php
./public/legacy/cache/modules/FP_events/FP_eventsvardefs.php
./public/legacy/cache/modules/FP_events/language/en_us.lang.php
./public/legacy/cache/modules/vCals/vCalvardefs.php
./public/legacy/cache/modules/SurveyQuestionResponses/SurveyQuestionResponsesvardefs.php
./public/legacy/cache/modules/SurveyQuestionResponses/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Contracts/AOS_Contractsvardefs.php
./public/legacy/cache/modules/AOS_Contracts/language/en_us.lang.php
./public/legacy/cache/modules/Reminders/Remindervardefs.php
./public/legacy/cache/modules/Reminders/language/en_us.lang.php
./public/legacy/cache/modules/Contacts/Contactvardefs.php
./public/legacy/cache/modules/Contacts/language/en_us.lang.php
./public/legacy/cache/modules/EmailMarketing/EmailMarketingvardefs.php
./public/legacy/cache/modules/EmailMarketing/language/en_us.lang.php
./public/legacy/cache/modules/Currencies/Currencyvardefs.php
./public/legacy/cache/modules/Currencies/language/en_us.lang.php
./public/legacy/cache/modules/InboundEmail/InboundEmailvardefs.php
./public/legacy/cache/modules/InboundEmail/language/en_us.lang.php
./public/legacy/cache/modules/Help/language/en_us.lang.php
./public/legacy/cache/modules/Cases/Casevardefs.php
./public/legacy/cache/modules/Cases/language/en_us.lang.php
./public/legacy/cache/modules/SugarFeed/SugarFeedvardefs.php
./public/legacy/cache/modules/SugarFeed/language/en_us.lang.php
./public/legacy/cache/modules/jjwg_Address_Cache/jjwg_Address_Cachevardefs.php
./public/legacy/cache/modules/jjwg_Address_Cache/language/en_us.lang.php
./public/legacy/cache/modules/ACLRoles/ACLRolevardefs.php
./public/legacy/cache/modules/ACLRoles/language/en_us.lang.php
./public/legacy/cache/modules/AOR_Charts/AOR_Chartvardefs.php
./public/legacy/cache/modules/AOR_Charts/language/en_us.lang.php
./public/legacy/cache/modules/EmailAddresses/EmailAddressvardefs.php
./public/legacy/cache/modules/EmailAddresses/language/en_us.lang.php
./public/legacy/cache/modules/DocumentRevisions/DocumentRevisionvardefs.php
./public/legacy/cache/modules/DocumentRevisions/language/en_us.lang.php
./public/legacy/cache/modules/Users/Uservardefs.php
./public/legacy/cache/modules/Users/language/en_us.lang.php
./public/legacy/cache/modules/AM_ProjectTemplates/AM_ProjectTemplatesvardefs.php
./public/legacy/cache/modules/AM_ProjectTemplates/language/en_us.lang.php
./public/legacy/cache/modules/OptimisticLock/language/en_us.lang.php
./public/legacy/cache/modules/Bugs/Bugvardefs.php
./public/legacy/cache/modules/Bugs/language/en_us.lang.php
./public/legacy/cache/modules/SavedSearch/SavedSearchvardefs.php
./public/legacy/cache/modules/SavedSearch/language/en_us.lang.php
./public/legacy/cache/modules/Notes/Notevardefs.php
./public/legacy/cache/modules/Notes/language/en_us.lang.php
./public/legacy/cache/modules/MergeRecords/language/en_us.lang.php
./public/legacy/cache/modules/MergeRecords/MergeRecordvardefs.php
./public/legacy/cache/modules/Groups/Uservardefs.php
./public/legacy/cache/modules/Groups/language/en_us.lang.php
./public/legacy/cache/modules/CampaignLog/CampaignLogvardefs.php
./public/legacy/cache/modules/CampaignLog/language/en_us.lang.php
./public/legacy/cache/modules/Studio/language/en_us.lang.php
./public/legacy/cache/modules/AOP_Case_Updates/AOP_Case_Updatesvardefs.php
./public/legacy/cache/modules/AOP_Case_Updates/language/en_us.lang.php
./public/legacy/cache/modules/ACLActions/ACLActionvardefs.php
./public/legacy/cache/modules/ACLActions/language/en_us.lang.php
./public/legacy/cache/modules/ExternalOAuthConnection/ExternalOAuthConnectionvardefs.php
./public/legacy/cache/modules/ExternalOAuthConnection/language/en_us.lang.php
./public/legacy/cache/modules/Meetings/Meetingvardefs.php
./public/legacy/cache/modules/Meetings/language/en_us.lang.php
./public/legacy/cache/modules/Reminders_Invitees/Reminder_Inviteevardefs.php
./public/legacy/cache/modules/Reminders_Invitees/language/en_us.lang.php
./public/legacy/cache/modules/AOR_Fields/AOR_Fieldvardefs.php
./public/legacy/cache/modules/AOR_Fields/language/en_us.lang.php
./public/legacy/cache/modules/Project/Projectvardefs.php
./public/legacy/cache/modules/Project/language/en_us.lang.php
./public/legacy/cache/modules/Roles/Rolevardefs.php
./public/legacy/cache/modules/Roles/language/en_us.lang.php
./public/legacy/cache/modules/jjwg_Markers/jjwg_Markersvardefs.php
./public/legacy/cache/modules/jjwg_Markers/language/en_us.lang.php
./public/legacy/cache/modules/ProspectLists/ProspectListvardefs.php
./public/legacy/cache/modules/ProspectLists/language/en_us.lang.php
./public/legacy/cache/modules/Releases/Releasevardefs.php
./public/legacy/cache/modules/Releases/language/en_us.lang.php
./public/legacy/cache/modules/SchedulersJobs/SchedulersJobvardefs.php
./public/legacy/cache/modules/SchedulersJobs/language/en_us.lang.php
./public/legacy/cache/modules/SurveyQuestionOptions/SurveyQuestionOptionsvardefs.php
./public/legacy/cache/modules/SurveyQuestionOptions/language/en_us.lang.php
./public/legacy/cache/modules/EditCustomFields/FieldsMetaDatavardefs.php
./public/legacy/cache/modules/AOR_Scheduled_Reports/AOR_Scheduled_Reportsvardefs.php
./public/legacy/cache/modules/AOR_Scheduled_Reports/language/en_us.lang.php
./public/legacy/cache/modules/Accounts/Accountvardefs.php
./public/legacy/cache/modules/Accounts/language/en_us.lang.php
./public/legacy/cache/modules/OAuth2Tokens/OAuth2Tokensvardefs.php
./public/legacy/cache/modules/OAuth2Tokens/language/en_us.lang.php
./public/legacy/cache/modules/Alerts/Alertvardefs.php
./public/legacy/cache/modules/Alerts/language/en_us.lang.php
./public/legacy/cache/modules/AOK_Knowledge_Base_Categories/AOK_Knowledge_Base_Categoriesvardefs.php
./public/legacy/cache/modules/AOK_Knowledge_Base_Categories/language/en_us.lang.php
./public/legacy/cache/modules/ProjectTask/ProjectTaskvardefs.php
./public/legacy/cache/modules/ProjectTask/language/en_us.lang.php
./public/legacy/cache/modules/Import_2/UsersLastImportvardefs.php
./public/legacy/cache/modules/EmailMan/EmailManvardefs.php
./public/legacy/cache/modules/EmailMan/language/en_us.lang.php
./public/legacy/cache/modules/OAuthTokens/OAuthTokenvardefs.php
./public/legacy/cache/modules/OAuthTokens/language/en_us.lang.php
./public/legacy/cache/modules/EmailTemplates/EmailTemplatevardefs.php
./public/legacy/cache/modules/EmailTemplates/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Quotes/AOS_Quotesvardefs.php
./public/legacy/cache/modules/AOS_Quotes/language/en_us.lang.php
./public/legacy/cache/modules/Calendar/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Products/AOS_Productsvardefs.php
./public/legacy/cache/modules/AOS_Products/language/en_us.lang.php
./public/legacy/cache/modules/History/language/en_us.lang.php
./public/legacy/cache/modules/Calls/Callvardefs.php
./public/legacy/cache/modules/Calls/language/en_us.lang.php
./public/legacy/cache/modules/UserPreferences/UserPreferencevardefs.php
./public/legacy/cache/modules/CampaignTrackers/CampaignTrackervardefs.php
./public/legacy/cache/modules/CampaignTrackers/language/en_us.lang.php
./public/legacy/cache/modules/MailMerge/language/en_us.lang.php
./public/legacy/cache/modules/Relationships/Relationshipvardefs.php
./public/legacy/cache/modules/Relationships/relationships.cache.php
./public/legacy/cache/modules/jjwg_Areas/jjwg_Areasvardefs.php
./public/legacy/cache/modules/jjwg_Areas/language/en_us.lang.php
./public/legacy/cache/modules/AOBH_BusinessHours/AOBH_BusinessHoursvardefs.php
./public/legacy/cache/modules/AOBH_BusinessHours/language/en_us.lang.php
./public/legacy/cache/modules/Home/language/en_us.lang.php
./public/legacy/cache/modules/ExternalOAuthProvider/ExternalOAuthProvidervardefs.php
./public/legacy/cache/modules/ExternalOAuthProvider/language/en_us.lang.php
./public/legacy/cache/modules/Calls_Reschedule/Calls_Reschedulevardefs.php
./public/legacy/cache/modules/Calls_Reschedule/language/en_us.lang.php
./public/legacy/cache/modules/AOW_Conditions/language/en_us.lang.php
./public/legacy/cache/modules/AOW_Conditions/AOW_Conditionvardefs.php
./public/legacy/cache/modules/ACL/language/en_us.lang.php
./public/legacy/cache/modules/Configurator/language/en_us.lang.php
./public/legacy/cache/modules/Documents/Documentvardefs.php
./public/legacy/cache/modules/Documents/language/en_us.lang.php
./public/legacy/cache/modules/SecurityGroups/SecurityGroupvardefs.php
./public/legacy/cache/modules/SecurityGroups/language/en_us.lang.php
./public/legacy/cache/modules/OutboundEmailAccounts/OutboundEmailAccountsvardefs.php
./public/legacy/cache/modules/OutboundEmailAccounts/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Invoices/AOS_Invoicesvardefs.php
./public/legacy/cache/modules/AOS_Invoices/language/en_us.lang.php
./public/legacy/cache/modules/AOK_KnowledgeBase/AOK_KnowledgeBasevardefs.php
./public/legacy/cache/modules/AOK_KnowledgeBase/language/en_us.lang.php
./public/legacy/cache/modules/Connectors/language/en_us.lang.php
./public/legacy/cache/modules/OAuth2Clients/OAuth2Clientsvardefs.php
./public/legacy/cache/modules/OAuth2Clients/language/en_us.lang.php
./public/legacy/cache/modules/AM_TaskTemplates/AM_TaskTemplatesvardefs.php
./public/legacy/cache/modules/AM_TaskTemplates/language/en_us.lang.php
./public/legacy/cache/modules/UpgradeWizard/language/en_us.lang.php
./public/legacy/cache/modules/Prospects/Prospectvardefs.php
./public/legacy/cache/modules/Prospects/language/en_us.lang.php
./public/legacy/cache/modules/FP_Event_Locations/FP_Event_Locationsvardefs.php
./public/legacy/cache/modules/FP_Event_Locations/language/en_us.lang.php
./public/legacy/cache/modules/DynamicFields/FieldsMetaDatavardefs.php
./public/legacy/cache/modules/DynamicFields/language/en_us.lang.php
./public/legacy/cache/modules/AOW_Processed/AOW_Processedvardefs.php
./public/legacy/cache/modules/AOW_Processed/language/en_us.lang.php
./public/legacy/cache/modules/Opportunities/Opportunityvardefs.php
./public/legacy/cache/modules/Opportunities/language/en_us.lang.php
./public/legacy/cache/modules/AOS_Product_Categories/AOS_Product_Categoriesvardefs.php
./public/legacy/cache/modules/AOS_Product_Categories/language/en_us.lang.php
./public/legacy/cache/modules/Schedulers/Schedulervardefs.php
./public/legacy/cache/modules/Schedulers/language/en_us.lang.php
./public/legacy/cache/modules/jjwg_Maps/jjwg_Mapsvardefs.php
./public/legacy/cache/modules/jjwg_Maps/language/en_us.lang.php
./public/legacy/cache/modules/Administration/UpgradeHistoryvardefs.php
./public/legacy/cache/modules/Administration/language/en_us.lang.php
./public/legacy/cache/modules/Administration/Administrationvardefs.php
./public/legacy/cache/modules/AOS_PDF_Templates/AOS_PDF_Templatesvardefs.php
./public/legacy/cache/modules/AOS_PDF_Templates/language/en_us.lang.php
./public/legacy/cache/modules/SurveyQuestions/SurveyQuestionsvardefs.php
./public/legacy/cache/modules/SurveyQuestions/language/en_us.lang.php
./public/legacy/cache/modules/AOR_Reports/AOR_Reportvardefs.php
./public/legacy/cache/modules/AOR_Reports/language/en_us.lang.php
./public/legacy/cache/modules/Favorites/Favoritesvardefs.php
./public/legacy/cache/modules/Favorites/language/en_us.lang.php
./public/legacy/cache/modules/Audit/Auditvardefs.php
./public/legacy/cache/modules/Audit/language/en_us.lang.php
./public/legacy/cache/modules/AOP_Case_Events/AOP_Case_Eventsvardefs.php
./public/legacy/cache/modules/AOP_Case_Events/language/en_us.lang.php
./public/legacy/cache/dashlets/dashlets.php
./public/legacy/cache/themes/suite8/pathCache.php
./public/legacy/cache/themes/suite8/modules/Calls/EditView.tpl
./public/legacy/cache/themes/suite8/modules/Documents/EditView.tpl

/var/www/suitecrm$ sudo find . ! -user www-data
$

pgr · 13 August 2024 12:01

If you can match these directories to errors currently appearing in the logs, then that would confirm that SuiteCRM is having permissions problems writing and reading from the cache.

Further things to check:

your default_permissions array in public/legacy/config.php
Linux things on your server that could be interfering: SELinux, any security software
more Linux things: umask configurations, the SetGID and SetOID bits on directory permissions (although that 2 in 2755 should take care of this… )
other programs touching those same files: main suspect is cron running SuiteCRM schedulers under a different user name; but also kinds of user access such as SSH or FTP if you used them and did something there

wavesailor · 13 August 2024 13:23

your default_permissions array in public/legacy/config.php
I’m not sure if this is correct or not?

   'default_permissions' =>
  array (
    'dir_mode' => 1528,
    'file_mode' => 493,
    'user' => '',
    'group' => '',
  ),

Linux things on your server that could be interfering: SELinux, any security software
I’m not running anything unusal. Ubuntu 20.04.6 LTS.
umask configurations
Yeah I thought this sudo find . -type d -not -perm 2755 should take care of any of that.
I will remove any SuiteCRM cron jobs for now. But the cron job for www-data (sudo crontab -e -u www-data) did look like this:
* * * * * cd /var/www/suitecrm8/legacy; php -f cron.php >> /var/log/suiteCRM8/suiteccron.log 2>&1

rsp · 13 August 2024 13:29

This is wrong. It should be something like this:

  'default_permissions' => 
  array (
    'dir_mode' => '1528',
    'file_mode' => '493',
    'user' => 'www-data',
    'group' => 'www-data',
  ),

wavesailor · 13 August 2024 13:54

rsp:

This is wrong. It should be something like this:

  'default_permissions' => 
  array (
    'dir_mode' => '1528',
    'file_mode' => '493',
    'user' => 'www-data',
    'group' => 'www-data',
  ),

Okay I updated it to

    'user' => 'www-data',
    'group' => 'www-data',

Still not working though

Why would dir_mode and file_mode not be something like this:

                'dir_mode' => 02755,
                'file_mode' => 0644,

rsp · 13 August 2024 13:59

You can give it a try!

Do Quick repair and rebuild after it.

wavesailor · 13 August 2024 14:58

No differences

What should the permission be for the main folder? i.e. /var/www/suitercrm8

rsp · 13 August 2024 15:09

If I am not wrong, permission should be 775 and Owner www-data:www-data

Spartacus622 · 15 August 2024 09:26

Hello, I have exactly the same problem, I am using version php8.2
I also updated from version 7.14.4 to version 8.6
Have you found a solution?

rsp · 15 August 2024 13:09

Did you use this?

8.6.2 Migrate from 7.14.x

Spartacus622 · 15 August 2024 13:37

yes exactly.
I tried to identify the problem, I have the impression that it does not find certain images after the migration.

Spartacus622 · 15 August 2024 16:04

I managed to fix the problem. In my case it was due to my theme which for some reason did not load correctly.
I was simply in my user preferences and did a reset. Right after that no more display problems.
I hope this can help other people who are in the same case as me.

rsp · 15 August 2024 16:05

Awesome I hope it will help @wavesailor too

wavesailor · 15 August 2024 19:59

YES!!! That worked! Hallelujah
Thanks @Spartacus622 and @rsp

rsp · 15 August 2024 20:08

Finally! it worked so, everything is working with PHP 7.4 for you on 8.6.1?

wavesailor · 15 August 2024 20:16

All seems to be working fine thanks.

chris001 · 16 August 2024 23:08

sudo -u www-data ./bin/console suitecrm:app:upgrade-finalize -m override
Please enter the version to move to: SuiteCRM-8.6.1

SuiteCRM Finalize Upgrade
============

Running: legacy-post-upgrade
libpng warning: Interlace handling should be turned on when using png_read_image
libpng warning: iCCP: known incorrect sRGB profile
libpng warning: iCCP: known incorrect sRGB profile
libpng warning: iCCP: known incorrect sRGB profile
libpng warning: Interlace handling should be turned on when using png_read_image
libpng warning: iCCP: known incorrect sRGB profile
libpng warning: Interlace handling should be turned on when using png_read_image
libpng warning: Interlace handling should be turned on when using png_read_image
libpng warning: Interlace handling should be turned on when using png_read_image
step: legacy-post-upgrade | status: done
Post Upgrade process complete
Running: add-new-config-entries
step: add-new-config-entries | status: done
No new entries to add to the config file
Running: metadata-merge
step: metadata-merge | status: done
Metadata successfully merged
Running: run-migrations
step: run-migrations | status: done
No new migrations. Skipping
Running: finalize-clear-symfony-cache
step: finalize-clear-symfony-cache | status: done
Successfully cleared cache
Warning! Please re-set permissions after this upgrade step has completed

This is a bug. The ./bin/console suitecrm:app:upgrade-finalize -m override command should, after the last step finalize-clear-symfony-cache, it should continue to automatically search for missing user preferences and, if missing, automatically reset the user’s preferences to default.

Spartacus622 · 17 August 2024 04:09

Thanks for this information, I think other people will also be affected by this problem.