Most Help Desk systems have KB panel available at hand when dealing with Cases and case updates. Freshdesk for instance has the KB right panel where i can search and insert chosen articles right in the Case response email.
Is there anything similar available for SuiteCRM ?
It’s already there, that gif was taken from an existing demo environment that we didn’t customize (except some new fields).
Create your KB article first and then create your ticket. The suggestions are (imho) based on the two subject fields, so after repeating a word from the kb-subject, the suggestion-box should contain at least one suggestion.
we weren’t aware of that feature either, it was a pleasant surprise some weeks ago
E2:
yes, I’m sure, just double checked. works on my local environments too without any preparation (besides creating the kb article first).
If you don’t get it to work, we can do a short meeting @pgr
It seems like, this feature got dropped in 8?
I see the ‘special’ field in the Edit View in Studio but it doesn’t show up in the Edit View when creating a new case.
I wouldn’t be surprised if it had been dropped, if the module is already using the new v8 Angular UI. There are ways to tell modules to render in the old legacy mode, search these forums for module_routing.yaml