Knowledge Base How to Search

[crmspace]

Hi,
when creating a ticket, you can directly look for KB articles:

Insert Knowledge Base Articles into Email / Case Updates

Hi cherub, if you create a new case and enter the subject, Suite is already looking for matching kb-articles and suggests to copy their resolution: [A5fSQcuDVT]

Otherwise, the global search/advanced search should be able to search in KB Articles too.