Most Help Desk systems have KB panel available at hand when dealing with Cases and case updates. Freshdesk for instance has the KB right panel where i can search and insert chosen articles right in the Case response email.
Is there anything similar available for SuiteCRM ?
Hi cherub,
if you create a new case and enter the subject, Suite is already looking for matching kb-articles and suggests to copy their resolution:
I never saw that, I didnât know that existedâŚ
Are you sure itâs not a custom thing? It is not appearing in my test system. Does it need to be added to the layout?
Itâs already there, that gif was taken from an existing demo environment that we didnât customize (except some new fields).
Create your KB article first and then create your ticket. The suggestions are (imho) based on the two subject fields, so after repeating a word from the kb-subject, the suggestion-box should contain at least one suggestion.
we werenât aware of that feature either, it was a pleasant surprise some weeks ago 
E2:
yes, Iâm sure, just double checked. works on my local environments too without any preparation (besides creating the kb article first).
If you donât get it to work, we can do a short meeting @pgr
I found it! It was I that had removed it from the layout, not knowing what it was. Once I put it back with Studio, everything works.
Thanks for the tip, this is nice! 
Surprise surprise !! thanks @crmspace this is news to me
It seems like, this feature got dropped in 8?
I see the âspecialâ field in the Edit View in Studio but it doesnât show up in the Edit View when creating a new case.
Same in your installations?
Thereâs an online demo, you can try it there.
https://suite8demo.suiteondemand.com/#/home
user: will / password: will
I wouldnât be surprised if it had been dropped, if the module is already using the new v8 Angular UI. There are ways to tell modules to render in the old legacy mode, search these forums for module_routing.yaml
