It’s already there, that gif was taken from an existing demo environment that we didn’t customize (except some new fields).
Create your KB article first and then create your ticket. The suggestions are (imho) based on the two subject fields, so after repeating a word from the kb-subject, the suggestion-box should contain at least one suggestion.
we weren’t aware of that feature either, it was a pleasant surprise some weeks ago
yes, I’m sure, just double checked. works on my local environments too without any preparation (besides creating the kb article first).
If you don’t get it to work, we can do a short meeting @pgr