i have created a group email : sales@domain.com in “Inbound Email”
i configured all the email fields (like server, email address, folder name etc)
so email is working 
BUT …
i confgured also “Create Case from Email” but this does not work
Hi,
welcome to the Community! 
Is your cron.php being executed regularly (like described here)?
crontab -e: (as root)
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cd /opt/suitecrm-7/apps/suitecrm/htdocs; php -f cron.php > /dev/null 2>&1
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when I do ls -al in /opt/suitecrm-7/apps:
drwxrwxrwx 5 root daemon 80 Dec 5 21:28 suitecrm
config.php
‘cron’ =>
array (
‘max_cron_jobs’ => 10,
‘max_cron_runtime’ => 30,
‘min_cron_interval’ => 30,
‘allowed_cron_users’ =>
array (
0 => ‘daemon’,
crontab -e -u daemon
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cd /opt/suitecrm-7/apps/suitecrm/htdocs; php -f cron.php > /dev/null 2>&1
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can some help me with this problem
Can you check if your corn job is running? you can find traces of this in Linux syslog, or in SuiteCRM / Admin / Schedulers, enter each job, and see if any of them has a Last ran successfully which is recent, and in the correct timezone.
in crontab I added Time Zone for crontab root and daemon
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- TZ=“Europe/Amsterdam” cd /opt/suitecrm-7/apps/suitecrm/htdocs; php -f cron.php > /dev/null 2>&1
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in SuiteCRM / Admin / Schedulers I checked, but there are not any log !!
strange
Sorry, I don’t understand your answer.
Do you have any scheduler job showing a Last ran sucessfully time?
I checked scheduler: no not any scheduler job showing a Last ran sucessfully
“Last Successful Run: Never” for all jobs
Ok thanks.
First, remove the root crontab entry if you haven’t done it already.
Leave just the entry for the daemon user.
Then: do you have shell access? For example SSH console? If so, what do you get when you enter these commands?
which php
locate php
php -i | grep "'_'"
sudo find / -name php 2>/dev/null
These are all ways to find out the same thing, but sometimes one doesn’t work and the other one does, I am just saving ourselves some posts and replies, asking everything in one go
./use_suitecrm
bash-4.2# which php
/opt/suitecrm-7/php/bin/php
bash-4.2# php --version
PHP 7.3.11 (cli) (built: Nov 8 2019 13:58:17) ( NTS )
Copyright (c) 1997-2018 The PHP Group
Zend Engine v3.3.11, Copyright (c) 1998-2018 Zend Technologies
with Zend OPcache v7.3.11, Copyright (c) 1999-2018, by Zend Technologies
outside console:
[root@moods4u-opr-2 ismet]# php --version
PHP 5.4.16 (cli) (built: Nov 1 2019 16:04:20)
Copyright (c) 1997-2013 The PHP Group
Zend Engine v2.4.0, Copyright (c) 1998-2013 Zend Technologies
so there are two versions: inside suitecrm-7 console php7.3.11
and outside php-5.4.16
What is this you’re talking about, inside console and outside console?
You don’t provide the answer to most of my commands. I am not just looking to find out PHP versions (thuogh that is important too), I am looking to determine the exact location of PHP executables.
bash-4.2# which php
so the location is:
/opt/suitecrm-7/php/bin/php
[root@moods4u-opr-2 suitecrm-7]# find /opt/suitecrm-7/ -iname php
/opt/suitecrm-7/apps/suitecrm/htdocs/vendor/mikey179/vfsstream/src/main/php
/opt/suitecrm-7/apps/suitecrm/htdocs/vendor/mikey179/vfsstream/src/test/php
/opt/suitecrm-7/apps/suitecrm/htdocs/vendor/phpunit/phpunit/src/Util/PHP
/opt/suitecrm-7/php
/opt/suitecrm-7/php/bin/php
/opt/suitecrm-7/php/lib/php
/opt/suitecrm-7/php/include/php
/opt/suitecrm-7/php/php
/opt/suitecrm-7/php/php/php
Try this command
crontab -e -u daemon
* * * * * cd /opt/suitecrm-7/apps/suitecrm/htdocs; /opt/suitecrm-7/php/bin/php -f cron.php > /dev/null 2>&1
And if you really have a timezone problem, set it in php.ini. The path you need to use to edit the correct php.ini file (there can be more than one) is given by
php -i | grep php.ini
scheduler : Check Inbound Mailboxes running
but last run was yesterday, it stopped suddenly, but status is running
all other scheduler jobs are running and logging every minute
I do not understand what happened since yesterday
In the Check Inbound Mailboxes detail view, below, in the job log, does it show as running for a long time? Maybe it’s hanging for some reason, but I’m not sure why.
If you can restart it and check your logs, there might some clues there…
OK, there was a problem with email (imap settings) now the problem with mailbox is solved
after changing the configuration it also creates CASE
i am very happy
thanks again, I really appreciate your willingness to help me and solve the problem
regards,
Ismet
1 Like
Hi isener. I am having a similar problem with the email to create a case. Not sure why it doesnt create cases I set everything, the scheduler is running every one minute. the email is correctly set up and the workflow too.
Can I ask you how do you solve this issue? how to you set the imap settings ?
Thanks!