I had received "LBL_ACTION_ERROR"

Hi everyone!

i install SuiteCRM 8.5.1 with evironment Ubuntu 22.04, apache 2.4.52, mariadb 10.6.16, PHP 8.3

i changed upload_max_filesize = 200M and memory_limit = 1024M,

When i install in web, i had received alert “LBL_ACTION_ERROR”

with log install is below

[2024-02-07 15:24:04] install.INFO: Running step: check-install-lock [] []
[2024-02-07 15:24:04] install.INFO: step: check-install-lock | status: done [] []
[2024-02-07 15:24:04] install.INFO: step: check-install-lock | messages: [] []
[2024-02-07 15:24:04] install.INFO: Installer not locked. Proceeding with install [] []
[2024-02-07 15:24:04] install.INFO: step: check-install-lock | debug: no debug info [] []
[2024-02-07 15:24:04] install.INFO: Running step: check-db-connection [] []
[2024-02-07 15:24:04] install.INFO: step: check-db-connection | status: done [] []
[2024-02-07 15:24:04] install.INFO: step: check-db-connection | messages: [] []
[2024-02-07 15:24:04] install.INFO: DB credentials ok [] []
[2024-02-07 15:24:04] install.INFO: step: check-db-connection | debug: no debug info [] []
[2024-02-07 15:24:04] install.INFO: Running step: install-system-checks [] []
[2024-02-07 15:24:04] install.INFO: step: install-system-checks | status: failed [] []
[2024-02-07 15:24:04] install.INFO: step: install-system-checks | messages: no messages [] []
[2024-02-07 15:24:04] install.INFO: step: install-system-checks | debug: no debug info [] []
[2024-02-07 15:24:04] install.INFO: step: install-system-checks | errors: [] []
[2024-02-07 15:24:04] install.INFO: error key: data [] []
[2024-02-07 15:24:04] install.INFO: error info: {"phpVersion":{"type":"info","label":"LBL_CHECKSYS_PHPVER","status":"success","info":"8.3.2-1+ubuntu22.04.1+deb.sury.org+1","data":[]},"PCREVersion":{"type":"info","label":"LBL_CHECKSYS_PCRE","status":"success","info":"10.42 2022-12-11","data":[]},"xml_parser_create":{"type":"error","label":"LBL_CHECKSYS_XML","status":"success","info":"","data":[]},"json_decode":{"type":"error","label":"LBL_CHECKSYS_JSON","status":"success","info":"","data":[]},"mb_strlen":{"type":"error","label":"LBL_CHECKSYS_MBSTRING","status":"success","info":"","data":[]},"gzclose":{"type":"error","label":"LBL_CHECKSYS_UPLOAD","status":"success","info":"","data":[]},"imagecreatetruecolor":{"type":"error","label":"LBL_SPRITE_SUPPORT","status":"success","info":"","data":[]},"ZipArchive":{"type":"error","label":"LBL_CHECKSYS_ZIP","status":"success","info":"","data":[]},"IsWritableCacheDir":{"type":"error","label":"LBL_CHECKSYS_CACHE","status":"success","info":"","data":[]},"IsWritableModDir":{"type":"error","label":"LBL_CHECKSYS_MODULE","status":"success","info":"","data":[]},"IsWritableConfig":{"type":"error","label":"LBL_CHECKSYS_CONFIG","status":"success","info":"","data":[]},"IsWritableConfigO":{"type":"error","label":"LBL_CHECKSYS_OVERRIDE_CONFIG","status":"success","info":"","data":[]},"IsWritableCustomDir":{"type":"error","label":"LBL_CHECKSYS_CUSTOM","status":"success","info":"","data":[]},"IsWritableUploadDir":{"type":"warning","label":"LBL_CHECKSYS_ZLIB","status":"success","info":"","data":[]},"curl_init":{"type":"warning","label":"LBL_CHECKSYS_CURL","status":"success","info":"","data":[]},"imap":{"type":"warning","label":"LBL_CHECKSYS_IMAP","status":"success","info":"","data":[]},"upload_limit":{"type":"warning","label":"LBL_UPLOAD_MAX_FILESIZE_TITLE","error":"ERR_UPLOAD_MAX_FILESIZE","status":"error","info":"","data":[]},"memory_limit":{"type":"warning","label":"LBL_CHECKSYS_MEM","status":"success","info":"LBL_CHECKSYS_MEM_UNLIMITED","data":[]}} [] []
[2024-02-07 15:24:04] install.INFO: error key: hasValidationError [] []
[2024-02-07 15:24:04] install.INFO: error info: true [] []
[2024-02-07 15:25:19] install.INFO: Running step: check-install-lock [] []
[2024-02-07 15:25:19] install.INFO: step: check-install-lock | status: done [] []
[2024-02-07 15:25:19] install.INFO: step: check-install-lock | messages: [] []
[2024-02-07 15:25:19] install.INFO: Installer not locked. Proceeding with install [] []
[2024-02-07 15:25:19] install.INFO: step: check-install-lock | debug: no debug info [] []
[2024-02-07 15:25:19] install.INFO: Running step: check-db-connection [] []
[2024-02-07 15:25:19] install.INFO: step: check-db-connection | status: done [] []
[2024-02-07 15:25:19] install.INFO: step: check-db-connection | messages: [] []
[2024-02-07 15:25:19] install.INFO: DB credentials ok [] []
[2024-02-07 15:25:19] install.INFO: step: check-db-connection | debug: no debug info [] []
[2024-02-07 15:25:19] install.INFO: Running step: install-system-checks [] []
[2024-02-07 15:25:19] install.INFO: step: install-system-checks | status: failed [] []
[2024-02-07 15:25:19] install.INFO: step: install-system-checks | messages: no messages [] []
[2024-02-07 15:25:19] install.INFO: step: install-system-checks | debug: no debug info [] []
[2024-02-07 15:25:19] install.INFO: step: install-system-checks | errors: [] []
[2024-02-07 15:25:19] install.INFO: error key: data [] []
[2024-02-07 15:25:19] install.INFO: error info: {"phpVersion":{"type":"info","label":"LBL_CHECKSYS_PHPVER","status":"success","info":"8.3.2-1+ubuntu22.04.1+deb.sury.org+1","data":[]},"PCREVersion":{"type":"info","label":"LBL_CHECKSYS_PCRE","status":"success","info":"10.42 2022-12-11","data":[]},"xml_parser_create":{"type":"error","label":"LBL_CHECKSYS_XML","status":"success","info":"","data":[]},"json_decode":{"type":"error","label":"LBL_CHECKSYS_JSON","status":"success","info":"","data":[]},"mb_strlen":{"type":"error","label":"LBL_CHECKSYS_MBSTRING","status":"success","info":"","data":[]},"gzclose":{"type":"error","label":"LBL_CHECKSYS_UPLOAD","status":"success","info":"","data":[]},"imagecreatetruecolor":{"type":"error","label":"LBL_SPRITE_SUPPORT","status":"success","info":"","data":[]},"ZipArchive":{"type":"error","label":"LBL_CHECKSYS_ZIP","status":"success","info":"","data":[]},"IsWritableCacheDir":{"type":"error","label":"LBL_CHECKSYS_CACHE","status":"success","info":"","data":[]},"IsWritableModDir":{"type":"error","label":"LBL_CHECKSYS_MODULE","status":"success","info":"","data":[]},"IsWritableConfig":{"type":"error","label":"LBL_CHECKSYS_CONFIG","status":"success","info":"","data":[]},"IsWritableConfigO":{"type":"error","label":"LBL_CHECKSYS_OVERRIDE_CONFIG","status":"success","info":"","data":[]},"IsWritableCustomDir":{"type":"error","label":"LBL_CHECKSYS_CUSTOM","status":"success","info":"","data":[]},"IsWritableUploadDir":{"type":"warning","label":"LBL_CHECKSYS_ZLIB","status":"success","info":"","data":[]},"curl_init":{"type":"warning","label":"LBL_CHECKSYS_CURL","status":"success","info":"","data":[]},"imap":{"type":"warning","label":"LBL_CHECKSYS_IMAP","status":"success","info":"","data":[]},"upload_limit":{"type":"warning","label":"LBL_UPLOAD_MAX_FILESIZE_TITLE","error":"ERR_UPLOAD_MAX_FILESIZE","status":"error","info":"","data":[]},"memory_limit":{"type":"warning","label":"LBL_CHECKSYS_MEM","status":"success","info":"LBL_CHECKSYS_MEM_UNLIMITED","data":[]}} [] []
[2024-02-07 15:25:19] install.INFO: error key: hasValidationError [] []
[2024-02-07 15:25:19] install.INFO: error info: true [] []

Please help me install SuiteCRM 8.5.1
Thanks so much

Move to PHP 8.1 or 8.2 and check again.

Compatibility matrix for v8.x

1 Like

Also, set correct permissions:

Set the correct permissions on the SuiteCRM directory (Linux):

find . -type d -not -perm 2755 -exec chmod 2755 {} \;
find . -type f -not -perm 0644 -exec chmod 0644 {} \;
find . ! -user www-data -exec chown www-data:www-data {} \;
chmod +x bin/console

SuiteCRM 8 Upgrade Tutorial Walkthrough Step by Step by Paul Stevens

Hi -

I´m receiving the same error here.

I´m working under hestiacp.

Any help?

Thanks in advance…!!!

Thanks for your help, it resolved my issue, thanks so much

Like reply from @rsp , you can downgrade php 8.1 or php8.2

Thanks for your help…

I forgot to write our server´s specifications:

  1. Debian 12.4 (x86_64)
  2. Nginx 1.25.3 as Reverseproxy server
  3. Apache2 2.4.58
  4. PHP-FPM 8.2
  5. MariaDB 10.11.4
  6. SuiteCRM 8.5.1

I´ve triyed all your recomendations, including permissions and software versions.

Thanks again for your kind advice…

Regards,

Check your logs

:point_up: these are now found under public/legacy

and also the log/prod/prod.log and your apache log.

Your problem is Linux / Web server configuration, but we need more clues to find out what is wrong…

You can try instal without Reserver Proxy, if install success, you will config reserver proxy in next step

1 Like

This error is produced if you forgot to choose ‘Yes’ or ‘No’ for the required* installation option about populating the database with sample data.

@iramireze1, Try this solution and let us know.

I should have been more clear. “This error can also be produced if…”

@rsp is right. You can see in your picture that you don’t have something selected for “populate database with demo data”.