Error : Upgrade sugarcrm 6.5.17 to Suitecrm 7.1.2

benoit31000 · 10 July 2014 07:26

Hi,

I try to upgade sugarcrm 6.5.17 to Suitecrm 7.1.2 with the interface but when i load the package SugarCE Migration 6.5.x to SuiteCRM 7.1.2.zip, i have “Period exceeded atttente” in my browser.

does anyone have an idea?

Thanks,

Benoît

Will · 10 July 2014 08:48

Hi Benoit,

Can you provide Screen Shots? What is the upload_max_filesize value in your php.ini?

Thanks,

Will.

benoit31000 · 11 July 2014 09:13

Hi Will,

I I have advanced, the package is uploaded but i have this error :

Specified directory ‘’ for zip file ‘upload://SugarCE Migration 6.5.x to SuiteCRM 7.1.2.zip’ extraction does not exist.

do you have an idea?

Thanks,

Benoît

Will · 11 July 2014 15:56

Hi Benoit,

Can you provide Screen Shots? What is the upload_max_filesize value in your php.ini?

Thanks,

Will.

benoit31000 · 15 July 2014 13:45

Hi,

In my php.ini, i have 60M for upload_max_filesize value.

I have join 2 attachments

Will · 15 July 2014 15:27

Hi Benoit,

What is your Server/MySQL/PHP environment/versions? What permissions have you set on your SugarCRM instance? Although the system passed permissions checks, it may be that these are being changed when you are uploading the upgrade.

Thanks,

Will.

benoit31000 · 16 July 2014 09:02

Hi will,

Thanks for your help.

Sugar version 6.5.17
FreeBSD 8.3-RELEASE-p3
PHP Version 5.3.19
Server API FPM/FastCGI
mysql 5.5.28
_SERVER[“SERVER_SOFTWARE”] nginx/1.2.6

Permission :
755 for folders
644 for files

Permission when the zip is uploaded :

[/home/sugarcrm/htdocs/sugar/upload/upgrades/patch]# ls -la
total 25384
drwxr-xr-x 2 sugarcrm sugarcrm 512 Jul 10 16:45 .
drwxr-xr-x 8 sugarcrm sugarcrm 512 Jun 26 08:15 …
-rw-r–r-- 1 sugarcrm sugarcrm 1047 Jul 10 16:45 SugarCE Migration 6.5.x to SuiteCRM 7.1.2-manifest.php
-rw-r–r-- 1 sugarcrm sugarcrm 21192144 Jul 10 16:45 SugarCE Migration 6.5.x to SuiteCRM 7.1.2.zip
-rw-r–r-- 1 sugarcrm sugarcrm 1047 Jun 26 08:21 SugarCE-Upgrade-6.5.x-to-6.5.17-manifest.php
-rw-r–r-- 1 sugarcrm sugarcrm 4739168 Jun 26 08:21 SugarCE-Upgrade-6.5.x-to-6.5.17.zip

thanks,

Benoît

benoit31000 · 21 July 2014 10:02

Up

Can you help me ?

Thanks.

Benoît

jcobelens · 4 March 2015 12:58

I’m having the same problem, please help!

Will · 4 March 2015 13:42

Hi jcobelens,

What issue are you having?

Upgrading to 7.1 or 7.2?

What errors do you receive? What is your environment/server setup?

Have you checked your PHP error logs and/or your sugarcrm.log?

Thanks,

Will.

jcobelens · 4 March 2015 14:46

Hi Will,

I’m upgrading from 7.1.5 to 7.2.

When uploading the upgrade package through web interface SuiteCRM, I get this error:

Specified directory ‘’ for zip file ‘upload://SuiteCRM-Upgrade-7.1.x-to-7.2 (2).zip’ extraction does not exist.

The System Check done before upgrading says everything is OK. I have also checked permissions, group/user ownership etc. all is ok. Also the zip file seems to be uploaded to the filesystem.

What could be the problem?

Best regards,
Jordy

jcobelens · 4 March 2015 14:47

System setup:
I am running cPanel on a CentOS VPS. PHP version is 5.4.35 & MySQL version 5.6.21.
Also running ModSecurity, SuHosin, and Xcache.

mikebeck · 4 March 2015 18:17

I recomend to do these things:

1-) Never use a language pack for upgrading the system, always activate the defailt english and use that language to do system stuff
2-) Never upload a file with spaces, edit them and remove all spaces
3-) While you’re in upgrading process, before, and each time you make a click, run these commands:
Set the following permissions on the SuiteCRM directory(Linux):
sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
4-) Maybe the zip file is corrupted, just download it again and try

With the years using SugarCRM and now SuiteCRM those are best practices for me when making an upgrade

Best Regards

jcobelens · 5 March 2015 13:33

Tried everything you said… didn’t solve the problem.

With PHP error display on, I see this:

The file size,

Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/buildme/public_html/crm/include/SugarEmailAddress/SugarEmailAddress.php on line 1113

Strict Standards: Declaration of Person::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in /home/buildme/public_html/crm/include/SugarObjects/templates/person/Person.php on line 44

Strict Standards: Declaration of User::retrieve() should be compatible with Person::retrieve($id = -1, $encode = true, $deleted = true) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::create_export_query() should be compatible with Person::create_export_query(&$order_by, &$where, $relate_link_join = ‘’) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = ‘’, $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict…

and

Strict Standards: Declaration of Person::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in /home/buildme/public_html/crm/include/SugarObjects/templates/person/Person.php on line 44

Strict Standards: Declaration of User::retrieve() should be compatible with Person::retrieve($id = -1, $encode = true, $deleted = true) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::create_export_query() should be compatible with Person::create_export_query(&$order_by, &$where, $relate_link_join = ‘’) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = ‘’, $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict Standards: Declaration of User::list_view_parse_additional_sections() should be compatible with SugarBean::list_view_parse_additional_sections(&$list_form) in /home/buildme/public_html/crm/modules/Users/User.php on line 44

Strict Standards: Declaration of Currency::retrieve() should be compatible with SugarBean::retrieve($id = -1, $encode = true, $deleted = true) in /home/buildme/public_html/crm/modules/Currencies/Currency.php on line 239

Strict Standards: Non-static method UploadStream::register() should not be called statically in /home/buildme/public_html/crm/include/entryPoint.php on line 184

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/SugarLogger/LoggerManager.php on line 76

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/SugarLogger/SugarLogger.php on line 121

Strict Standards: Declaration of MysqlManager::checkQuery() should be compatible with DBManager::checkQuery($sql, $object_name = false) in /home/buildme/public_html/crm/include/database/MysqlManager.php on line 1500

Strict Standards: Non-static method LogicHook::initialize() should not be called statically in /home/buildme/public_html/crm/include/entryPoint.php on line 239

Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home/buildme/public_html/crm/include/SugarEmailAddress/SugarEmailAddress.php:1113) in /home/buildme/public_html/crm/include/MVC/SugarApplication.php on line 597

Strict Standards: Non-static method LogicHook::initialize() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/SugarApplication.php on line 614

Warning: Cannot modify header information - headers already sent by (output started at /home/buildme/public_html/crm/include/SugarEmailAddress/SugarEmailAddress.php:1113) in /home/buildme/public_html/crm/include/utils.php on line 2698

Strict Standards: Non-static method ControllerFactory::getController() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/SugarApplication.php on line 74

Strict Standards: Non-static method ACLController::filterModuleList() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/SugarApplication.php on line 179

Strict Standards: Non-static method SugarConfig::getInstance() should not be called statically in /home/buildme/public_html/crm/include/utils/sugar_file_utils.php on line 365

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ViewFactory::loadView() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/Controller/SugarController.php on line 339

Strict Standards: Non-static method ViewFactory::_buildFromFile() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/View/ViewFactory.php on line 88

Strict Standards: Non-static method ViewFactory::_buildClass() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/View/ViewFactory.php on line 223

Strict Standards: Non-static method ViewFactory::_loadConfig() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/View/ViewFactory.php on line 95

Strict Standards: Non-static method LogicHook::initialize() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/include/MVC/View/SugarView.php on line 120

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::filterModuleList() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/MySettings/TabController.php on line 88

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Accounts/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Accounts/Menu.php on line 54

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Accounts/Menu.php on line 55

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Contacts/Menu.php on line 50

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Contacts/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Contacts/Menu.php on line 53

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Contacts/Menu.php on line 54

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Opportunities/Menu.php on line 51

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Opportunities/Menu.php on line 54

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Opportunities/Menu.php on line 57

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Leads/Menu.php on line 50

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Leads/Menu.php on line 51

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Leads/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Leads/Menu.php on line 53

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 50

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 55

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 60

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 65

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 70

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 75

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 85

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Campaigns/Menu.php on line 90

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Prospects/Menu.php on line 51

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Prospects/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Prospects/Menu.php on line 53

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/ProspectLists/Menu.php on line 50

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/ProspectLists/Menu.php on line 51

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Cases/Menu.php on line 50

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Cases/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Cases/Menu.php on line 54

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calendar/Menu.php on line 53

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calendar/Menu.php on line 54

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calendar/Menu.php on line 55

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calendar/Menu.php on line 56

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calls/Menu.php on line 51

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calls/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Calls/Menu.php on line 53

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Meetings/Menu.php on line 51

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Meetings/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Meetings/Menu.php on line 53

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Declaration of Email::retrieve() should be compatible with SugarBean::retrieve($id = -1, $encode = true, $deleted = true) in /home/buildme/public_html/crm/modules/Emails/Email.php on line 3126

Strict Standards: Declaration of Email::create_new_list_query() should be compatible with SugarBean::create_new_list_query($order_by, $where, $filter = Array, $params = Array, $show_deleted = 0, $join_type = ‘’, $return_array = false, $parentbean = NULL, $singleSelect = false, $ifListForExport = false) in /home/buildme/public_html/crm/modules/Emails/Email.php on line 3126

Strict Standards: Declaration of Email::create_export_query() should be compatible with SugarBean::create_export_query($order_by, $where) in /home/buildme/public_html/crm/modules/Emails/Email.php on line 3126

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Emails/Menu.php on line 56

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Emails/Menu.php on line 60

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Emails/Menu.php on line 62

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Tasks/Menu.php on line 43

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Tasks/Menu.php on line 44

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Tasks/Menu.php on line 45

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Notes/Menu.php on line 51

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Notes/Menu.php on line 52

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Notes/Menu.php on line 53

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Documents/Menu.php on line 53

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Documents/Menu.php on line 54

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/Documents/Menu.php on line 55

Strict Standards: Non-static method LanguageManager::loadModuleLanguage() should not be called statically in /home/buildme/public_html/crm/include/utils.php on line 1100

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/AOS_Quotes/Menu.php on line 29

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/AOS_Quotes/Menu.php on line 30

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/AOS_Quotes/Menu.php on line 31

Strict Standards: Non-static method ACLController::checkAccess() should not be called statically, assuming $this from incompatible context in /home/buildme/public_html/crm/modules/AOS_Quotes/Menu.php on line 32