"Error occurred while fetching metadata" on a fresh install of 8.0.1

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I have successfully installed SuiteCRM 8.0.1 after some help from @clemente.raposo but now I have a new problem. There are a number of reports of this and any potential solution has not worked for me.

Installation Recap: Apache 2.4.41 on Ubuntu Server 20.04 running on PHP 7.4 and MariaDB

Once installed I set about some initial configuration and it appears to be something I have done that is causing the problem.

I loaded a UK Locale file and have set my timezone to Europe/London (currency now set to GBP rather than dollars). I can login successfully, but that is about all, other than some ā€œAdminā€ screens - but they break quite quickly. I did move the US locale into the disabled panel and I wonder if this has caused the problem. It still appears as a locale (US one) to use in the login screen, and if that is selected, once I login, the top menu is missing and the drop-down menus on the right hand side - I am effectively powerless to achieve anything.

If I use the UK locale, the menu text all appears and I can navigate to the Admin pageā€¦and some pages work (Module Load as an example) but most donā€™t (User Management). If I select something that doesnā€™t work - then the menus cease to work (not that I can do much) and I have logout and login back in again. When I say the menus donā€™t work, it appears to be javascript issues as the menu appears but as soon as the mouse moves off the hover target, then the menus collapse and the item you want to select disappears.

I have run through the permissions again so they are correct. I have cleared the cache in both qa and prod. Nothing of significance is being reported in the Apache or PHP log.

In the suitecrm.log I am getting:

Mon Jan 10 17:09:15 2022 [85524][1][FATAL] Error: File [modules/SavedSearch/metadata/editviewdefs.php] is missing. Unable to create because no corresponding HTML file was found.

In the ā€œNetworkā€ tab in Developer Tools, there no explicit graphql errors, but reading @clemente.raposo 's other responses to similar problems I looked through the results ofeach graphql call and the only ones that appear to be wrong is like this:

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image471Ɨ579 38.9 KB

That ties in with the suitecrm.log entry.

The Console tab shows a different error that also ties in with the suitecrm.log:

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image1177Ɨ112 24.4 KB

Any ideas anyone?

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Hi @simondawson,

Just to try and understand the problem. did you create any custom module? or installed a package?

Could you try the following please?

  • Double check permission (just in case)
  • Run repair and rebuild
  • Refresh the browser
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Hi @clemente.raposo

You just jogged my memoryā€¦as well as loading the UK locale file, I also loaded the English UK language file. When I did that, I also moved the US English language file into the disabled languages. It appears that this is what caused the problem.

I have moved the US English language file back into the the ā€œEnabled Languagesā€ and it all seems to be working again.

Sorry to have troubled you ā€¦ hopefully I wonā€™t have to bother you again. Once I have got my head around SuiteCRM a bit more I will have a look at implementing a fix to stop a ā€˜criticalā€™ language being able to be disabled.

Many thanks
Simon

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Hi @simondawson,

No problem at all : )

But that is good to know. Could you create an issue on the SuiteCRM-Core project in github please? We werenā€™t aware of this problem.

Thank you.

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Sure, of course. I will check that my assumption is correct first.
:slight_smile:

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@simondawson did you ever get this issue resolved? Iā€™m having the issue as well, there are a bunch of threads but yet to find any resolved.