Suitecrm 8 module access error

clemente.raposo · 13 January 2022 09:53

Hi @maxxx1,

Welcome to the community and thanks for trying out SuiteCRM 8.

Thanks for your feedback. Yes the same issue has been recently raised by another user.
There is a issue on github.

github.com/salesagility/SuiteCRM-Core

Error fetching metadata caused by disabling default (installed) language file

opened 10:07AM - 11 Jan 22 UTC

closed 02:45PM - 16 May 22 UTC

veggydawson

Type: Bug Priority:Important

#### Issue After installing another language file (English (United Kingdom - en…_GB in this case) moving the default language file (US English) into the 'disabled' column from the **_Admin->Language_** page [(](/#/administration/Languages?view=default) causes errors on subsequent page loads on many pages. For example trying to add a new contact results in an "Error occurred while fetching metadata". Once that error has been triggered the UI then fails to respond correctly. The drop-down menus drop on hover-over but as soon as the mouse moves, the sub-menu disappears making it impossible to navigate with a mouse. The only way to recover the situation is to logout (xxx.com/logout) and then login in again. The "Admin" pages, luckily, do continue to work. #### Expected Behavior The system should continue to operate with out throwing an error and the UI should continue to work properly. #### Actual Behavior An error is thrown and the system becomes unusable without re-enabling the language #### Steps to Reproduce 1. Go to Admin area (/#/administration/index) 2. Select **Languages** (#/administration/Languages?view=default) 3. Move English (US) into the "Disabled Languages" column 4. Click "Save" button 5. Navigate to another page, "Create Contact" for example. 6. Error is thrown and the UI breaks. #### Context This is not a huge operational problem if you are aware of the issue, however it caught me for a while on a fresh install during the initial setup phase. New users may become frustrated when trying to keep the install tidy with only the modules/languages/locales etc that they want to have installed. I think it is a medium priority bug due to the devastating effect it has on the overall system. #### Your Environment Suite CRM 8.0.1 All browsers are affected. PHP 7.4 MariaDB Ubuntu Server 20.04

Please also consider having a look at the following thread: