Duplicate Case - Replying to Case (create/udpate) email creates new Case

[vijay1992]

Hi @benktesh

I understood your query and I searched your query on google regarding a duplicate case detector.

How to avoid duplicate entry in case while auto creating when new incoming email comes based on the subject

HI , how can we give unique subject name to avoid duplicate records in case module, is there any way to avoid duplicate entry based on subject on case? Here when any incoming mail comes case is creating but with same subject again any email comes again one more case is creating so here duplicate entry happening so I need to avoid duplicate case creation . How can I do this one,any suggguestion from any one please ? Thanks Sandeep