I have configured a Case creation from Inbox monitoring. Whenever an email is sent to the group mailbox, a case is crated. The account is tied to the case based on created contact.
When the case is updated, the notification is sent to the correct contact.
However, when a user replies to notification, a new case is being created, instead of updating the case.
The log of the cron job is showing some issues with not finding a match. I am new to SuiteCRM, but if you provide some pointer, I will be able explore more. Thanks in advance.
First if not matching
End of handle create case
First if not matching
End of handle create case
First if not matching
End of handle create case
First if not matching
End of handle create case
First if not matching
End of handle create case
First if not matching
End of handle create case
First if not matching
End of handle create case
First if not matching
End of handle create case
PHP Notice: Undefined index: module in C:\xampp\htdocs\crm\modules\AOP_Case_Updates\CaseUpdatesHook.php on line 107
Notice: Undefined index: module in C:\xampp\htdocs\crm\modules\AOP_Case_Updates\CaseUpdatesHook.php on line 107
End of handle create case