Document uploading size problem

Vajexa · 18 September 2020 09:54

hello , i need help about file upload system on crm . i can’t upload 1mb size documents i have this problems …
when i uploading empty text documents its uploading good and i can see it but if i will enter some text in document and trying to upload i have this result … also i changed file upload size but nothing … what i can to do ? help pls i have big problem about !!

crm version : 7.11.13
Sugar 6.5.25 (Build 344)

p.konetskiy · 18 September 2020 10:11

Hi @Vajexa
Welcome to community!

You want to see preview of the file but the file isn’t image type.
About size. Your web-server (nginx/apache…) control this parameter. Do you restart web-server after change?

cherub-chum · 18 September 2020 10:22

can you check your CRM upload folder with the Same ID that you see in the Download URL?
Make sure there is a file in /upload folder with the same ID.

pgr · 18 September 2020 10:26

Does the same thing happen with other file extension? PDF, JPG, etc.?

suitecrm_developer · 20 September 2020 07:26

Hi, do these 3 things:

1: Check “Upload” directory permissions
2: and also the permission settings into the crm config.php file.
3: And also restart your apache server after increasing the upload_max_file_size

Thanks

Vajexa · 20 September 2020 17:31

i already checked upload file id when i uploading new file with 1 kb file uploading correct…

Vajexa · 20 September 2020 17:31

yes i already tried every type of files , but same problem

Vajexa · 20 September 2020 17:33

upload fire permission is : 777
what u mean about permission in cofing.php ? file uploading correctly when its size is 1kb
i already changed file size to 500 mb and restared apache server but same problem

suitecrm_developer · 21 September 2020 05:35

Hi,
For point 2. Find this index in Config.php file and set it properly

‘default_permissions’ =>
array (
‘dir_mode’ => 1528,
‘file_mode’ => 493,
‘user’ => ‘’,
‘group’ => ‘’,
),

For permissions::

For Config File permissions:

Vajexa · 21 September 2020 09:45

its look like this what u wrote but no result

pgr · 21 September 2020 09:52

Change this line

github.com

salesagility/SuiteCRM/blob/master/download.php#L147


    if (isset($image_field)) {
        header("Content-Type: image/png");
        header("Content-Disposition: attachment; filename=\"No-Image.png\"");
        header("X-Content-Type-Options: nosniff");
        header("Content-Length: " . filesize('include/SugarFields/Fields/Image/no_image.png'));
        header('Expires: ' . gmdate('D, d M Y H:i:s \G\M\T', time() + 2592000));
        set_time_limit(0);
        readfile('include/SugarFields/Fields/Image/no_image.png');
        die();
    } else {
        die($app_strings['ERR_INVALID_FILE_REFERENCE']);
    }
} else {
    $doQuery = true;

    if ($file_type == 'documents' && !isset($image_field)) {
        // cn: bug 9674 document_revisions table has no 'name' column.
        $query = "SELECT filename name FROM document_revisions INNER JOIN documents ON documents.id = document_revisions.document_id ";
        $query .= "WHERE document_revisions.id = '" . $db->quote($_REQUEST['id']) . "' ";
    } elseif ($file_type == 'kbdocuments') {
        $query = "SELECT document_revisions.filename name	FROM document_revisions INNER JOIN kbdocument_revisions ON document_revisions.id = kbdocument_revisions.document_revision_id INNER JOIN kbdocuments ON kbdocument_revisions.kbdocument_id = kbdocuments.id ";

to

die($app_strings['ERR_INVALID_FILE_REFERENCE'] . ": " . $local_location);

Provoke the error again and go check if the file exists and is readable.

Vajexa · 29 September 2020 14:01

hi , i changed this but same problem …

pls help i need this document usually

pgr · 29 September 2020 16:02

What does it print in front of Invalid File Reference when it gives the error screen?