Case description field is missing while creating new case

[jyotip]

Hi All,

In Cases module when i create a new case the description field is hidden only label is showing,

but while edting the feild is there

can anyone assist why it is happening and how we an fix it

Version 7.11.10

Thanks

[rsp]

Checkout this topic:

Cases module editview description fields

Hello, The description field in edit view is not visible for cases module but it is visible in detail view. I could see the below error in the console related to tinyMCE. include/javascript/tiny_mce/plugins/code/editor_plugin.js?v=6WYxxxxMg net::ERR_ABORTED 404 (Not Found) [image] How to fix it?