Thanks for your reply, all help is appreciated.
I hope this doesn’t come across wrong, albeit how does one remove items from the module loader if one can’t log in?
I just updated last night, and this morning none of my staff can log in (we’re using SuitePImproved).
I tried the following solution from —> https://community.sugarcrm.com/thread/20798
[b]If you have access to the SugarCRM database, I would recommend executing these database queries, which should help address the issue:
update users set user_hash = ‘b5bb02a0461f8b7748c2166042e927a5’ where id = ‘1’;
update users set status = ‘Active’ where id = ‘1’;
update users set user_name = ‘admin’ where id =‘1’;
This updates the Users table, making the following changes:
- Change the password of user with ID = 1 to Sug@r$RM
- Make the user with ID = 1 ‘Active’, so they are able to login with the new password.
- Change the Username to ‘admin’ for user with ID = 1.
These queries should allow you to access the application, then you can change the Username and Password as needed.[/b]
The above didn’t help, and I guess it makes sense that it won’t if it’s a theme issue.
Any and all help is appreciated.