After installing SuiteCRM, when we returned to the timed out session we could not login. This happens on both admin and regular users. We have to click on reset password to get a login link. This happens every time.
You have been logged out because your session has expired.
Even when we clear the cache folder, the php sessions folder, the tracker table (saw this in the forum somewhere) and start incognito âŚ
Our setup:
nginx
php 7.0.26 (fpm)
mysql 5.5.58
straight login - no LDAP or external providers
Let me just write it here for anybody coming into this thread: you need to remove the SuitePImproved theme from Module Loader, or other add-ons that change the log in screen.
Have you noticed any files missing after removing the SuiteP improved theme? We jsut restarted our CRM server and now we have lots of missing required files. âFile does not exist on system: cache/themes/SuiteP/modules/AOS_Products/Popup.tplâ is an example. Not sure if the files have been held in cache until the restart possibly from the SuitePimproved folder rather than SuiteP which is not empty as a result of uninstalling
Does this sound feasible and have you seen this on your system?
[b]If you have access to the SugarCRM database, I would recommend executing these database queries, which should help address the issue:
update users set user_hash = âb5bb02a0461f8b7748c2166042e927a5â where id = â1â;
update users set status = âActiveâ where id = â1â;
update users set user_name = âadminâ where id =â1â;
This updates the Users table, making the following changes:
Change the password of user with ID = 1 to Sug@r$RM
Make the user with ID = 1 âActiveâ, so they are able to login with the new password.
Change the Username to âadminâ for user with ID = 1.
These queries should allow you to access the application, then you can change the Username and Password as needed.[/b]
The above didnât help, and I guess it makes sense that it wonât if itâs a theme issue.
The advice to remove SuitePImproved was for people getting âyour password has expiredâ problems when logging in. This means they could log in, only it was annoying.
More recently Iâve seen other people with the same problem as yours: canât login at all. The fix you mention from SugarCRM is just a password replacement, it doesnât relate to this issue.
Some suggestions:
try adding the SuitePImproved theme to âdisabled_themesâ in config.php
Try the new SuitePImproved version released today, which addresses this issues and makes it compatible with 7.9.8. You might not be able to install it from module installer, but it should work if you unzip it and just overwrite the existing files with the new ones.
Please make backups and be careful, these are hacks and I canât guarantee they wonât make things worse⌠proceed at your own risk.
I installed SuiteCRM and downloaded SuitePImproved today, and experienced the same problems with the login screen, needed 5 or 6 attempts at logging back in after logging out.
I have simply removed the login.tpl file from SuitePImproved/tpls , and that seems to have fixed it. The login screen doesnât look as slick but it works.
Hopefully thereâs no other problems with the improved theme, as itâs much better than the standard theme to work with. (The original classic SugarCRM beats them both hands down! )
add âdisabled_themesâ => âSuitePImprovedâ, in you config.php after you are logged in remove the same line from the config.php and then perform the step1