After installing SuiteCRM, when we returned to the timed out session we could not login. This happens on both admin and regular users. We have to click on reset password to get a login link. This happens every time.
You have been logged out because your session has expired.
Even when we clear the cache folder, the php sessions folder, the tracker table (saw this in the forum somewhere) and start incognito …
php 7.0.26 (fpm)
straight login - no LDAP or external providers
Have you noticed any files missing after removing the SuiteP improved theme? We jsut restarted our CRM server and now we have lots of missing required files. “File does not exist on system: cache/themes/SuiteP/modules/AOS_Products/Popup.tpl” is an example. Not sure if the files have been held in cache until the restart possibly from the SuitePimproved folder rather than SuiteP which is not empty as a result of uninstalling
Does this sound feasible and have you seen this on your system?
The advice to remove SuitePImproved was for people getting “your password has expired” problems when logging in. This means they could log in, only it was annoying.
More recently I’ve seen other people with the same problem as yours: can’t login at all. The fix you mention from SugarCRM is just a password replacement, it doesn’t relate to this issue.
try adding the SuitePImproved theme to “disabled_themes” in config.php
Try the new SuitePImproved version released today, which addresses this issues and makes it compatible with 7.9.8. You might not be able to install it from module installer, but it should work if you unzip it and just overwrite the existing files with the new ones.
Please make backups and be careful, these are hacks and I can’t guarantee they won’t make things worse… proceed at your own risk.