Another Schedulers aren't working post

[John]

Hey,

Do you see anything in either of the error logs, when the schedulers are supposed to have run?
(ie: suitecrm.log or the PHP error log?)

I haven’t used cPanel myself, so I’m not sure how much help I’ll be, but i’ve seen a few threads around it with varying levels of success, hopefully one of these has a solution?:

(or, at least, things to investigate that can give more info)

Cron job fix

Hi all, Hope this will help someone On new installation, cron job did not run. Suggested by SuiteCRM installer is to update crintab with: cd /home/cupids/public_html/SuiteCRM-7.6.4; php -f cron.php > .dev/null &2>1 This is not quite right. If system runs cPanel, add script for the user CRM is installed under! Do it via cPanel. running it direct from /etc/crontab does not always work. Script has to be modified to be: cd /home/cupids/public_html/SuiteCRM-7.6…

Setting up CRON jobs for SuiteCRM on bluehost

For those that want to install SuiteCRM on Bluehost.com shared hosting services. You must setup cron to allow SuiteCRM to perform several functions via Schedulers. One example is retrieving inbound email. I looked around quite a bit to find instructions specific to Bluehost and I did not find any. Since im not a linux newb by any means I SSH’ed in and found out what I needed to know, so maybe this may save someone a few steps/headaches. When using SuiteCRM cron.php needs to be run via the ph…

New Cases not being created from Email and Return Emails not being Sent

Hello, as of 4 November 2020, I am using the latest version of Suite CRM. I have successfully set up a group Email address, I have configured it to create a case and to send an opened case notification Email back. The opened case notification Email does not send and the case does not get created. I have tested the outbound Email settings and the test Email there does send. Thanks and Kind Regards, indieben.

Cron Job

I’m using SiteGround shared hosting and then just assisted me in setting up the Crone job to run the schedule but thought it may be useful for others on the forum who may have the same hosting company have the information on how to do this The cron job: /usr/local/php56/bin/php-cli -f /home/user_name/public_html/crm/cron.php > /dev/null 2>&1 Where, /usr/local/php56/bin/php-cli - is the path to the php-cli binary and /home/user_name/public_html/crm/cron.php - is the full path to the cron.…

Some common suggestions seem to be:

• Specify a full path to cron.php or the php executable in the cron job
  ie:

cd [suiteCRM location]; [php executable location]php -f cron.php > /dev/null 2>&1 

(ie, in the 4th link above, a user noted they had to do this with cron.php)

Another thing to check is what web-server user Cron is running under.
There is a section in the config.php file, wherein you can specify web-server users that Cron is allowed to run on:
ie:

 'allowed_cron_users' =>
	 array (
		0 => 'www-data',
	 ),

If Cron is running under a user that is not in this Array, it may be worth adding them

Let us know how you get on, hopefully something above can assist!