Your last interaction was an

mrak · 19 December 2025 14:22

Hello,

I noticed that "Insights” in my contact card is not updated properly anymore, for example:

So in this case, I had two emails and yet, last interaction was recorded from 2023. Is this something related to email handling in 8.9.x?

How is this information generated, is it possible that some of the schedulers is not working properly and if yes, which one is related to updating this information?

mrak · 27 July 2026 11:41

Are there any news or insight on this issue? Or clues on where to look?

I still have the same problem, I am running 8.9.1 (planning to update soon).

I have checked my schedulers and crontab and everything appears to be working fine (cron reports successfull run).

Screenshot from the original post was done on Contact card, and I find this information useful - but it simply does not update at all and I have not figured out on how to fix this (or where the error is happening).

Timeline dashlet (on the other hand) correctly displays interactions.

pgr · 27 July 2026 12:28

I don’t think that is based on Schedulers, it seems to be calculated through an SQL query at the moment the screen is displayed.(it is lazy-loaded so it doesn’t slow down the rendering of the screen).

github.com/SuiteCRM/SuiteCRM-Core

core/modules/Contacts/Statistics/ContactLastTouchPoint.php

master

<?php
/**
 * SuiteCRM is a customer relationship management program developed by SuiteCRM Ltd.
 * Copyright (C) 2021 SuiteCRM Ltd.
 *
 * This program is free software; you can redistribute it and/or modify it under
 * the terms of the GNU Affero General Public License version 3 as published by the
 * Free Software Foundation with the addition of the following permission added
 * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
 * IN WHICH THE COPYRIGHT IS OWNED BY SUITECRM, SUITECRM DISCLAIMS THE
 * WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
 *
 * This program is distributed in the hope that it will be useful, but WITHOUT
 * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
 * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
 * details.
 *
 * You should have received a copy of the GNU Affero General Public License
 * along with this program.  If not, see <http://www.gnu.org/licenses/>.
 *

This file has been truncated. show original

You can have a look and try to figure out if your data is connected (relationships, etc) in the way that that query expects it…

mrak · 27 July 2026 13:15

Well, I use it in default setup, I am looking to see if there were emails sent or calls recorded.

It used to work, which means that it broke at some point (I will try to investigate where exactly).

pgr · 27 July 2026 13:39

The file does have recent fixes:

Have a look at that second one, and maybe also the third

rsp · 27 July 2026 13:40

mrak · 27 July 2026 14:02

I will check!

Interestingly, for most of the emails I have (as last interaction) date of 24/11/2025 - this might be a date when I updated SuiteCRM (I don’t keep log of updates, but seems about right), Just to be clear thithis is not the dashlet in question but timeline dashlet.

My “random test” within suitecrm contacts found that the latest recorded date in the dashlet was 16/9/2025 which actually coresponds with the email I have in my archive (although in timeline dashlet this email is dated 24/11/2025).

I will (re)check inbound emails and try to figure out if this is going to fix the issue.