Our company has been trying to integrate operation into the CRM more and more as time goes on, and someone recently brought this to my attention. In some of the email notifications there is a link at the bottom that is supposed to take you to the relating case/contact/etc. This link doesn’t work because it’s going to localhost rather than our domain name. I cannot find the email template these emails are using, and it must be using a placeholder in the link anyway. I’ve searched through the email templates and can’t find this template anywhere to try and fix it!
Clicking on the link takes you to somewhere along the lines of “http://localhost/suitecrm/index.php?module=Cases&action=DetailView …”
Obviously this will only work if you click on the link from the web hosting computer. I’ve edited and created my own email templates, so I know where they are - at least the ones used by workflows. The other weird thing is I don’t have any workflows set up that match the template with this link, so I don’t even know where this email is coming from and what template it’s using. It seems to use this template when notifying a user that something has been assigned to them, which again, I don’t have a workflow for this action.
Please advise