Sugar Versión 6.5.25 (Compilación 344)
I made a mail template and insert variables for the body, one works which is the one for $ account_name but also included those for $ contact_user_first_name $ contact_user_last_name
$ contact_user_email1 but these are not being inserted, when the mail arrives the only variable that is substituted is the one of $ account_name the others remain the same.
I am sending the email from the accounts module.
Is there some other way to include them, or some file that has to be displayed so that they can be inserted and viewed correctly.