Hi,
I am having some troubles with the workflows.
I don’t see them running on all new cases as I would expect.
I have three workflows that all do the same thing:
- module: cases, status: active, repeated runs is unchecked, run on: new records
2.1) condition 1: case field product is undefined (aka: the default value)
2.2) condition 2: Conctacts:Contacts (the contact that requested the case) field product_one is checked - action modify record, set cases field product to value product_one
From looking at my incoming cases, I see that most of them (a dozen a day) are not touched by any of those 3 workflows.
Some of them are and are listed in the “process audit” section of the workflow.
How do I debug what is happening?
All three workflows are going to trigger on all cases, right? or do the fact that a case gets modified means that the case is no longer a “new records”?