workflows: "click here" link in email templates

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1

I am trying to code some workflows, but it does not seem to work:

I created a case workflow, with a new email template that is:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
<head>
</head>
<body>
<p>Case is modified:</p>
<p>$contact_last_name</p>
<p>&nbsp;</p>
<p>$case_case_number</p>
<p>$case_id</p>
<p>$case_name</p>
<p>$account_name</p>
<p>$contact_birthdate</p>
<p>$contact_name</p>
<p>-- GED</p>
</body>
</html>

however when I receive the email, I get only:

Case is modified:

 

$case_case_number

$case_id

$case_name

-- GED

Why aren’t the recognized fields filed with the values?

For a workflow that works on any module (built-in or custom),
or do I get a “Click Here” link that links back to the record
that triggered the workflow?

2

for case variables you need to use ‘$acase_’ instead of ‘$case_’, it won’t currently use related modules so ‘$contact_’ won’t work

if you want a click here link for the case you need to a link to the template but specify ‘$url’ for the url

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