hello,
so i’m trying to create a workflow that makes a project that uses a project-template when an opportunity is created but if create the opportunity it gives me a blank screen and after i reload the page it creates a project with nothing populating the project.
Hey,
Would you be able to post a screenshot of the workflow you have created thus far?
Would be good to see where you are with it
Also, the CRM shouldn’t be giving a blank screen when saving Opportunities
Are there any errors in your SuiteCRM.log or Apache error logs?
good evening,
the blank screen only happens on the live version, the local version gives me an http error 500 which is triggered by the workflow.
the suitecrm.log produces the following error: SugarPHPMailer encountered an error: invalid address.
edit:i have tried a different workflow that doesn’t produce an error but it still doesn’t populate the project with the required fields (name, date, tasks, etc…)
Hey there,
Apologies, Are you still having issues with this?
I’ve given it a try with the conditions you’ve posted, but it seems to be creating/populating the Project when an Opportunity is created
After you create an Opportunity, can you confirm that the Workflow is being run?
(Ie: in the Workflow’s “Process Audit” panel, a new item would be added)
Also, Can you confirm if the Project record gets populated with information, if the workflow runs AFTER the creation of the Opportunity?
(ie, using a condition like:
Hello,
the workflow is being run, in fact the processes are running even after we deactivated the workflow.
I also have a suspicion that it is a fault in the install itself, is there a way to test the website (something like an online demo) so i can make sure?
thanks for your help.
Hey,
The Process Audit items shouldn’t still say running, that would imply to me that they’re stuck somewhere down the line
I’ve noticed, more often than not, it’ll be due to emails
(which would make sense as you mentioned an “invalid address” error above)
Does the workflow have any sort of “Send Email” action as part of it by chance?
(Or another workflow that has a Send Email action that could run on the same records?)
It may also be worth double checking your CRM’s Email Settings, confirming that Email can be sent from the CRM.
In terms of a demo, I believe there is a SuiteCRM demo available here:
hello again,
we got a new fresh installation, and the workflow is working fine. as for the previous one there aren’t any send email functions that where active (at least non that i know of) and i sent a test email which was working fine also. I’ll give you an update if we find out what was causing the error.
thank you for your help and patience.
Update: removing the resources from the project template fixes the issue.
hey again,
so it turns out that the resources are essential for the workflow to notify each user about the project and tasks … is there any way you can think of to do that?
Hey,
hmmm, I imagine it’ll be difficult to cleanly remove Resources as it will be used heavily across the CRM, including many modules
(ie: Meetings/Calls/Tasks/Calendar/Projects/Users/etc)
Did you want to remove it from just the Email templates?
Or remove it from the CRM in general?
