I’m using group email accounts to receive emails for users and then, using a workflow, assigning the emails to specific users.
The workflow works except that the table emails_text that contains the text for the “from”, “cc” etc gets erased.
before the workflow: you can see that it’s fine
then we activate the workflow and wait for it to process the message and here is the result, there is no “from”
You can also see on the database that this gets erased
Check how the workflow is configured, I chose to assign the email using the ID from the database instead of the normal way and I got the same side effect of having the from and cc removed by the workflow